Operations Support Manager

At NSL, our vision is to make the UK a safer, fairer, and better place to live and work. We help our clients innovate and improve services to deliver better outcomes. Built on trust and respect, we are driven and inspired to deliver as one team, and are proud of what we do. We provide frontline, back office, and customer support services to design and manage public spaces and provide national enforcement expertise at borders and infrastructure.

We have a great opportunity for an Operations Support Manager to support the Client Account Manager, lead the team, and serve as a point of contact for our client.

What You Will Be Doing

• Leading and motivating the enforcement team, ensuring they have the tools and equipment to do their jobs
• Handling written customer enquiries and complaints
• Preparing the monthly enforcement plan and monitoring success
• Assisting in developing Quality Assurance systems and procedures
• Managing the implementation and removal of parking suspensions
• Controlling costs of consumables
• Managing vehicle costs and maintenance through process management and telematics

What We Are Looking For

• Excellent computer literacy in Microsoft Office, including Word, Excel, and Outlook
• Strong leadership skills
• Organised and self-motivated
• Experience with reporting and presenting to senior management

What’s in it for you?

• 25 days’ holiday plus bank holidays
• Pension scheme
• Staff benefits tailored to your lifestyle, including discounts on retail shopping, travel, socialising, and health & wellbeing
• A career development pathway with our Learning and Development team and apprenticeship programmes
• Opportunities for further career progression across industries such as transport, technology, and debt enforcement
• Enhanced maternity and paternity packages, subject to eligibility

To speak with our recruitment team or discuss how your skills and experience align with this role, apply online today. Our team will be in touch soon.

New starters will be subject to clearance through the Disclosure and Barring Service. Additionally, the post holder should keep the company updated if their personal circumstances change.

We are an equal opportunity employer. We consider all qualified applicants regardless of gender identity, ethnicity, nationality, religion, age, sexual orientation, disability, or other protected characteristics. We recruit and develop based on merit and passion for creating better outcomes, committed to fostering an inclusive environment for all employees.

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