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- Tasks: Manage client relationships and ensure top-notch service delivery.
- Company: Dynamic company focused on customer satisfaction and operational excellence.
- Benefits: Competitive salary, bonuses, 25 days leave, and tailored staff benefits.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Lead a team, drive success, and make a real impact in client services.
- Qualifications: Experience in managing teams and delivering on KPIs.
The predicted salary is between 40000 - 50000 £ per year.
We are currently seeking an experienced Client Account Manager focused on customer service and operational delivery.
Responsibilities:
- This role is to manage the ongoing relationship and operational delivery of services to our client, ensuring SLAs, KPIs and budgets are met or exceeded.
- Excellent leadership and communication skills are key, with responsibility for managing approximately 20 colleagues and maintaining constant contact with a prestigious client.
Benefits:
- Competitive salary plus bonus linked to growth targets.
- 25 days annual leave plus bank holidays.
- Staff benefits designed to suit you – from discounts on retail shopping, travel and socialising to health & wellbeing.
- Pension scheme.
- Enhanced Maternity & Paternity package (subject to eligibility criteria).
Qualifications:
- Experience of managing Profit & Loss accounts.
- Ability to deliver contractual KPIs through the management of the operational team.
- Strong leadership skills with the ability to motivate and manage a team.
- Experience of recruiting, managing performance reviews and dealing with HR related issues.
- Experience of working in partnership with internal and external stakeholders.
- Ability to manage/oversee projects.
- Ability to demonstrate quick thinking and problem solving.
- Computer literate in Microsoft Office, including Word, Excel, Outlook.
- Excellent customer service skills through both written and verbal communication.
- Target-driven.
- Driving license is desirable.
- Knowledge of the parking industry and legislation is NOT necessary, although a basic understanding prior to interview is expected.
New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
Client Account Manager in West Bromwich employer: Vidalert
Contact Detail:
Vidalert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Account Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its clients, and think about how your experience aligns with their needs. Practise answering common interview questions, especially around leadership and customer service, so you can showcase your skills confidently.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Client Account Manager position. Plus, it shows you’re serious about joining our team and makes it easier for us to find your application.
We think you need these skills to ace Client Account Manager in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Account Manager role. Highlight your experience in customer service and operational delivery, and don’t forget to mention any leadership roles you've had. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your experience managing teams and delivering on KPIs. Remember, we love a good story, so make it engaging!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through. We want to get to know the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Vidalert
✨Know Your Numbers
As a Client Account Manager, you'll need to manage Profit & Loss accounts. Brush up on your financial knowledge and be ready to discuss how you've successfully managed budgets in the past. Bring specific examples of how you met or exceeded SLAs and KPIs.
✨Showcase Your Leadership Skills
This role requires strong leadership abilities. Prepare to share stories about how you've motivated teams and handled performance reviews. Think about challenges you've faced with team management and how you resolved them.
✨Communicate Clearly
Excellent communication is key for this position. Practice articulating your thoughts clearly and concisely. Be prepared to demonstrate your customer service skills through examples of how you've effectively communicated with clients and stakeholders.
✨Research the Company and Industry
While you don't need extensive knowledge of the parking industry, having a basic understanding will show your commitment. Research the company’s values and recent developments. This will help you align your answers with their goals and demonstrate your enthusiasm for the role.