At a Glance
- Tasks: Visit properties to resolve accounts and reconnect services for customers.
- Company: Engage Services, part of Marston Holdings, known for its inclusive workforce.
- Benefits: Flexible hours, guaranteed daily rate, full training, and career progression opportunities.
- Other info: Open to all backgrounds; we value passion and merit.
- Why this job: Make a real difference in people's lives while gaining valuable skills.
- Qualifications: Full UK driving licence, own vehicle, strong communication and organisational skills.
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
- Key Workstreams
- Commercial & Residential Utilities - Discussing and resolving utility accounts
- Communication & Reconnection - Reconnecting customers with our clients and their services
- Welfare Utility Visits - Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads - Collecting accurate utility meter readings
Benefits
- Flexible working - minimum 2 weekdays per week, 8 hours per day
- Flexible start times
- Monday to Friday or Saturdays (subject to client business hours)
- Guaranteed daily rate
- Full training and continuous support
- Opportunities to progress and explore different roles within the business
- UK‐wide opportunities (work allocated within pre‐agreed postcode areas)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ‐compliant vehicle (required when working within London ULEZ zones)
- Clean DBS check
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation, and case‐management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures, and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
About Us
Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors. We are leading the industry with a pioneering self‐employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds. Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role. We offer full training that develops valuable, transferable skills and helps unlock your full potential. Apply now to become part of a trusted, respected, and forward‐thinking enforcement team. We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
Self Employed Resolution Field Agent in Sheffield employer: Vidalert
Engage Services is an excellent employer for those seeking a flexible and rewarding role as a Self Employed Resolution Field Agent. With guaranteed daily rates, comprehensive training, and opportunities for career progression, we foster a supportive work culture that values inclusivity and personal growth. Our commitment to employee development and the chance to work across various UK locations make us a standout choice for individuals looking to make a meaningful impact in the utility and financial sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Self Employed Resolution Field Agent in Sheffield
✨Tip Number 1
Get to know the company inside out! Research Engage Services and understand their values, mission, and the specifics of the Resolution Field Agent role. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or other platforms. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service, negotiation, and conflict resolution. Role-playing with a friend can help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Engage Services.
We think you need these skills to ace Self Employed Resolution Field Agent in Sheffield
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your organisational, negotiation, and case-management skills in your application. We want to see how you can effectively communicate and resolve issues, so give us examples that showcase your experience!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what it means to be a Resolution Field Agent and can relate their experiences to our needs.
Be Professional:Remember, professionalism is key! Use clear language and check for any spelling or grammar mistakes before hitting send. We appreciate attention to detail, and it shows us you care about the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role there too!
How to prepare for a job interview at Vidalert
✨Know the Role Inside Out
Before your interview, make sure you understand what a Resolution Field Agent does. Familiarise yourself with the key workstreams like utility account resolution and welfare visits. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Highlight your organisational, negotiation, and case-management skills during the interview. Prepare specific examples from your past experiences where you've successfully managed disputes or communicated effectively with clients. This will demonstrate your capability to handle the responsibilities of the job.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle real-life situations as a field agent. Think about potential challenges you might face, such as dealing with difficult customers or managing financial difficulties, and prepare your responses to show your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for progression, or how the company supports its agents in the field. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
