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- Tasks: Troubleshoot tech issues and collaborate with a dynamic support team.
- Company: Join Marston Holdings, a leader in smart city solutions and environmental change.
- Benefits: Enjoy healthcare plans, discounts, 25 days holiday, and a cycle-to-work scheme.
- Why this job: Be part of a fast-growing tech division making a real impact.
- Qualifications: Experience in service desk roles and strong communication skills required.
- Other info: Hybrid work model with excellent career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Are you a tech troubleshooting expert? Your next career adventure awaits! We’re on the lookout for Service Desk Analysts to join our dynamic team in Neath on a full-time, permanent basis! If you’re passionate about solving technical challenges, this is the role for you.
Who We Are
At Marston Holdings, we are growing fast, and a key part of that growth is our Technology division. We proudly include Videalert and Vortex in our portfolio, making us the UK’s leading supplier of intelligent traffic enforcement and smart city solutions. Together, we leverage cleantech technologies and real-time data to drive environmental change while maintaining the highest productivity and the lowest operational costs. We’re leading the way in decarbonisation efforts globally with our innovative environmental sensors, networks, and data solutions.
Why Join Us?
- Hybrid Work Model: Enjoy a mix of office-based (Monday-Friday) and weekend home working.
- Rotational Hours: 37.5 hours/week covering business hours from 7:00 AM to 7:00 PM, including Bank Holidays.
What You’ll Be Doing
- Troubleshooting alerts from our monitoring systems.
- Collaborating with the Service Desk Team Leader and support team to identify recurring issues and enhance training/documentation.
- Handling inbound incidents via phone, email, and our service desk portal.
- Proactively checking client systems for performance, minimising downtime.
- Working closely with internal teams (product & development) to resolve complex issues and elevate when necessary.
What We’re Looking For
- Previous Service Desk experience / working with a ticketing system.
- Understanding of Service Level Agreements.
- Communication Skills: Excellent written and verbal communication.
- Tech Expertise: Previous experience in a technology-led support role.
- Hands‑On Skills: Knowledge of CCTV and hardware assembly.
- SQL Knowledge: Familiarity with databases and query language.
- Self-Starter: Ability to manage and prioritize tasks independently.
- Problem Solver: Proactive approach to incident investigation and resolution.
What’s In It for You
- Healthcare cash plan.
- Discounts on retail, travel, and social activities.
- 25 days holiday + bank holidays.
- Cycle‑to‑work scheme.
- Enhanced Maternity & Paternity Package (subject to eligibility).
Ready to take the leap? Apply today and we’ll be in touch!
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
Service Desk Analyst employer: Vidalert
Contact Detail:
Vidalert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to tech troubleshooting. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your tech expertise! Bring examples of past incidents you've resolved, especially those involving CCTV or SQL. This will demonstrate your hands-on skills and make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. Plus, it shows you're proactive, which is exactly what they’re looking for!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Show Off Your Tech Skills: Make sure to highlight your tech troubleshooting expertise in your application. We want to see how you've tackled technical challenges in the past, so share specific examples that showcase your problem-solving skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your experience with ticketing systems and any relevant tech knowledge, like CCTV or SQL, to catch our eye.
Communicate Clearly: Since excellent communication is key for this role, ensure your written application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your communication skills right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Vidalert
✨Know Your Tech Inside Out
Brush up on your technical knowledge, especially around troubleshooting and the specific technologies mentioned in the job description. Be ready to discuss your previous experiences with Service Desk roles and how you've tackled tech challenges.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients or team members in past roles, especially when resolving issues.
✨Familiarise Yourself with the Company
Do a bit of homework on Marston Holdings and their technology division. Understanding their products like Videalert and Vortex will help you align your answers with their goals and show that you're genuinely interested in the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to troubleshoot complex issues and be ready to walk the interviewer through your thought process and the steps you took to resolve them.
