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For Companies At a Glance
- Tasks: Manage client contracts and deliver innovative transport technology solutions.
- Company: Join Marston Holdings, the UK's leader in transportation services.
- Benefits: Enjoy healthcare plans, discounts, 25 days holiday, and enhanced family leave.
- Why this job: Shape the future of smart cities while building strong client relationships.
- Qualifications: Experience in project management and excellent communication skills required.
- Other info: Be part of a diverse team committed to inclusivity and growth.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Project or Service Manager with a passion for delivering results and building strong client relationships? Want to work at the heart of smart city innovation? We’re growing - and we’re on the lookout for a Service Delivery Manager to join our Operations Team in Neath. This is your chance to manage complex client portfolios, own contract delivery, and help shape the future of transport technology.
What You'll Be Doing
- Manage day-to-day service delivery across client contracts
- Own relationships from implementation through to renewal
- Monitor performance against KPIs/SLAs, and oversee reporting
- Proactively communicate service updates to clients
- Identify and lead new project rollouts (e.g. firmware, relocations, expansions)
- Collaborate with internal teams (Product, Client Services, Development) to resolve issues and drive innovation
- Spot upsell opportunities and help fuel growth
What You’ll Bring
- Strong project or service delivery background
- Experience with budgets, invoicing, and client reporting
- Excellent communication and organisational skills
- Ability to manage multiple projects and stakeholders with confidence
- A proactive, solution-focused mindset
What’s In It for You?
- Healthcare Cash Plan
- Discounts on retail, travel, wellbeing & more
- Life Insurance
- 25 days holiday + bank holidays
- Cycle to Work Scheme
- Enhanced maternity & paternity packages (eligibility applies)
- Pension contributions
About Us
Marston Holdings is the UK’s leading provider of transportation services, enforcement, and technology-led solutions. With over 5,000 employees and a mission to build smarter, greener cities, we’re proud to be shaping the future of mobility.
Join Us
If you're ready to deliver excellence and grow with a forward-thinking team - apply now. We’re an equal opportunity employer. We value diversity, and we’re committed to creating an inclusive environment for all.
Service Delivery Manager employer: Vidalert
Contact Detail:
Vidalert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their service delivery processes and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in shaping the future of transport technology.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you've successfully managed client relationships or led project rollouts. This will demonstrate your proactive, solution-focused mindset that they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to smarter, greener cities.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Delivery Manager role. Highlight your project management background and any relevant client relationship experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about smart city innovation. Share specific examples of how you've delivered results in previous roles, and don’t forget to mention your proactive mindset!
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your organisational skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Vidalert
✨Know Your Stuff
Before the interview, dive deep into the company’s projects and values. Understand their approach to smart city innovation and how they manage client relationships. This will help you tailor your answers and show that you're genuinely interested in what they do.
✨Showcase Your Experience
Be ready to discuss specific examples from your past roles where you've successfully managed service delivery or complex projects. Highlight your experience with KPIs/SLAs and how you've driven results. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Prepare to explain how you would proactively communicate service updates to clients and resolve issues collaboratively with internal teams.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company’s future projects or challenges they face in service delivery. This not only shows your interest but also gives you a chance to demonstrate your proactive, solution-focused mindset.