At a Glance
- Tasks: Engage with customers face-to-face to resolve utility issues and conduct welfare checks.
- Company: Join a leading company in the utility sector with a focus on inclusivity.
- Benefits: Earn £20-£25 per hour, enjoy flexible hours, and gain valuable skills.
- Other info: Opportunities for career progression and diverse work locations.
- Why this job: Make a real difference in people's lives while working on your own schedule.
- Qualifications: Must have a full UK driving licence and a customer-focused attitude.
The predicted salary is between 20 - 25 € per hour.
Overview
- Job Type: AD-HOC (Self-Employed) Resolution Field Agent
- Minimum Commitment: 1 day per week (8 hours)
- Pay: £20-£25 per hour (dependent on experience - discussed at interview)
About The Role
As a Resolution Field Agent, you will carry out face-to-face visits to residential and commercial properties on behalf of our utility-sector clients. The role focuses on customer engagement, welfare checks, and resolving utility-related issues in a professional, empathetic, and compliant manner. This is a flexible, ad-hoc, self-employed role ideal for individuals seeking work that fits around their lifestyle while delivering meaningful, customer-focused outcomes.
Key Responsibilities
- Visit residential and commercial properties within allocated postcode areas
- Discuss utility arrears, payment plans, and meter exchanges with customers
- Conduct welfare visits for pay-as-you-go gas and electricity customers
- Plan, organise, and prioritise workload in line with client SLAs
- Communicate clearly, professionally, and empathetically with customers and clients
- Proactively work towards performance targets
- Identify, manage, and resolve disputes in line with agreed procedures
- Remain receptive to coaching and feedback to improve performance
Working Pattern & Benefits
- Minimum of 1 day per week, with opportunities for additional ad-hoc work
- 8-hour working day
- Flexible start times: 8am / 9am / 10am Monday to Friday and/or Saturdays (subject to client operating hours)
- UK-wide work available, allocated within pre-agreed postcode areas
- Opportunities to progress and explore other roles within the business
Flexible working offers the freedom to tailor your schedule around your lifestyle while earning additional income. This role provides variety, autonomy, and the opportunity to deploy your skills across diverse locations in a rewarding field-based environment.
Person Specification
- Full UK driving licence and access to a vehicle (essential)
- Customer-focused with a professional and empathetic approach
- Confident, driven, and adaptable
- Strong organisational and time-management skills
- Excellent verbal communication skills
- IT proficient
Data Protection & Information Security
- Comply with the Data Protection Act regarding confidentiality, security, and disclosure of personal data
- Adhere to Marston Group Information Security Management System (ISMS) policies and procedures
- Report any suspected data breaches, security incidents, or weaknesses immediately
- Actively reduce the risk of theft, fraud, or misuse of company systems
- Remain vigilant to information security threats and minimise the risk of human error
- Review and evaluate work activities to ensure compliance with security responsibilities
Company Policies & General Requirements
- Always adhere to all company policies and procedures
- Comply with Health & Safety responsibilities
- Carry out any additional duties reasonably expected within the scope of the role
- Successfully pass Disclosure and Barring Service (DBS) clearance and County Court Judgment (CCJ) checks
- Notify the Company of any changes to personal circumstances that may impact suitability for the role
About Us
Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors. We are leading the industry with a pioneering self-employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds. Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role. We offer full training that develops valuable, transferable skills and helps unlock your full potential.
Apply now to become part of a trusted, respected, and forward-thinking enforcement team. We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
Self Employed Resolution Field Agent AD HOC employer: Vidalert
Engage Services offers a unique opportunity for self-employed Resolution Field Agents to work flexibly while making a meaningful impact in the utility sector. With competitive pay, comprehensive training, and a commitment to inclusivity, employees can tailor their schedules around personal lifestyles while developing valuable skills in a supportive environment. Join a forward-thinking team that values diversity and empowers individuals to thrive in their roles across various locations.
StudySmarter Expert Advice🤫
We think this is how you could land Self Employed Resolution Field Agent AD HOC
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resolution Field Agent, you'll need to engage with customers face-to-face. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 3
Be ready to discuss your organisational skills. Since you'll be managing your own schedule, share examples of how you've successfully prioritised tasks in the past.
✨Tip Number 4
Apply through our website for a smoother process! It shows you're serious about the role and gives us a chance to see your application in the best light.
We think you need these skills to ace Self Employed Resolution Field Agent AD HOC
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences make you a great fit.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that are most relevant to the Resolution Field Agent role. Mention specific examples of how you've engaged with customers or resolved issues in the past.
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by using straightforward language and keeping your sentences short. This helps us quickly understand your qualifications and why you’d be a great addition to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and allows you to keep track of your application status easily.
How to prepare for a job interview at Vidalert
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resolution Field Agent. Familiarise yourself with customer engagement techniques and how to handle utility-related issues. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role involves face-to-face interactions with customers, it's crucial to convey your empathetic approach during the interview. Share examples from your past experiences where you've successfully resolved disputes or helped customers in difficult situations. This will highlight your suitability for the position.
✨Demonstrate Flexibility and Organisation
As a self-employed agent, you'll need to manage your time effectively. Be prepared to discuss how you plan and prioritise your workload. Mention any tools or methods you use to stay organised, as this will reassure the interviewer that you can meet client SLAs while maintaining flexibility.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Practice responding to potential scenarios related to utility arrears or welfare checks. This will help you think on your feet and showcase your critical thinking abilities during the interview.
