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- Tasks: Support customers, solve problems, and ensure every conversation counts.
- Company: Join Marston Holdings, the UK's largest judicial services group.
- Benefits: Enjoy competitive bonuses, work-life balance, and 25 days annual leave.
- Other info: Hybrid working options and a supportive, dynamic team await you.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No experience needed; just bring your empathy and communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Location: Rochdale
Are you calm under pressure, with a positive outlook and a passion for doing the right thing? If that sounds like you – we’d love to welcome you to Marston Holdings, where your empathy, communication skills, and attention to detail can change lives.
At Marston Holdings, we're not just another contact centre. We're a trusted partner to government and private sector clients, delivering intelligent, tech‑driven solutions that make communities stronger and fairer.
In this role, you'll be on the front line – supporting customers, solving problems, and making sure every conversation counts.
What You Will Be Doing- Handling inbound and outbound calls with clarity and professionalism.
- Logging accurate details using our bespoke systems – attention to detail is key.
- Working with customers to negotiate payment plans in line with our company guidelines.
- Identifying and responding appropriately to vulnerable individuals.
- Maintaining regulatory compliance while always keeping customer care at the heart of what you do.
You don't need call‑centre experience – we'll give you all the training you need. What matters to us is who you are:
- A great communicator – clear, calm, and reassuring.
- A problem solver who's not afraid to think on their feet.
- Proficient with tech and quick to learn new systems.
- Empathetic, fair, and professional – especially in challenging conversations.
- Someone who cares about doing the right thing and representing a company with integrity.
We believe in supporting our people so they can do their best work – and enjoy doing it:
- Competitive bonus schemes and incentives
- Work‑life balance: only one Saturday required each month.
- Shifts between 8 am and 8 pm, Monday to Friday
- Hybrid working offered upon successful completion of the probation period, providing flexibility between office and remote work.
- Free on‑site parking facilities.
- Supportive, dynamic and friendly team.
- 25 days annual leave plus bank holidays.
- Enhanced maternity/paternity packages (eligibility criteria apply).
- Pension scheme.
- Access to a suite of staff benefits: discounts on shopping, travel, leisure, wellbeing, and more.
- A values‑driven team where inclusion, fairness, and integrity aren't just buzzwords.
Marston Holdings is the UK's largest judicial services group, supporting both public and private sectors with cutting‑edge, tech‑enabled solutions. Whether it's tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities.
We are proud to be an equal opportunity employer – we welcome applicants from all backgrounds and walks of life.
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the company updated if their personal circumstances change.
Inbound Contact Centre Agent in Rochdale employer: Vidalert
Contact Detail:
Vidalert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Contact Centre Agent in Rochdale
✨Tip Number 1
Be yourself! When you get that interview, let your personality shine through. Show them your calm and positive outlook, and don’t be afraid to share your passion for helping others.
✨Tip Number 2
Practice makes perfect! Before the big day, try role-playing common call scenarios with a friend. This will help you feel more confident in handling those tricky conversations and showcasing your problem-solving skills.
✨Tip Number 3
Research is key! Familiarise yourself with Marston Holdings and their values. Knowing what they stand for will help you align your answers during the interview and show that you care about doing the right thing.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to express your appreciation and reiterate your enthusiasm for the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Inbound Contact Centre Agent in Rochdale
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. A positive and genuine tone can really make your application stand out.
Tailor Your Application: Make sure to tailor your application to the role of Inbound Contact Centre Agent. Highlight your communication skills, empathy, and problem-solving abilities. We love seeing how your experiences align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate clarity, especially since you'll be handling calls and logging details accurately in the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Marston Holdings!
How to prepare for a job interview at Vidalert
✨Know the Company
Before your interview, take some time to research Marston Holdings. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As an Inbound Contact Centre Agent, communication is key. Practice clear and calm responses to common interview questions. You might even want to role-play with a friend to get comfortable with articulating your thoughts under pressure.
✨Demonstrate Empathy
Since the role involves dealing with vulnerable individuals, be prepared to discuss how you would handle sensitive situations. Share examples from your past experiences where you've shown empathy and professionalism, even in challenging conversations.
✨Highlight Problem-Solving Abilities
Think of specific instances where you've had to think on your feet to solve a problem. During the interview, share these stories to illustrate your ability to remain calm and effective under pressure, which is crucial for this position.