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- Tasks: Provide empathetic support to customers and help them solve their problems.
- Company: Join Marston Holdings, a supportive team in Rochdale.
- Benefits: Enjoy competitive bonuses, hybrid work, and 25 days of annual leave.
- Other info: Comprehensive training provided and great staff perks await you.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: No experience needed; just bring your empathy and communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Marston Holdings is looking for a new team member for their customer service role based in Rochdale. This position emphasizes empathy, communication skills, and the ability to solve problems for customers. No prior call-centre experience is necessary, as training will be provided.
The role includes handling calls, logging details, and working with customers to create payment plans.
Benefits include:
- Competitive bonuses
- Hybrid working model
- 25 days of annual leave
- Various staff perks
Empathetic Inbound Support Agent — Hybrid + Training in Rochdale employer: Vidalert
Contact Detail:
Vidalert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Empathetic Inbound Support Agent — Hybrid + Training in Rochdale
✨Tip Number 1
Show off your empathy! When you're chatting with potential employers, share examples of how you've helped others in tough situations. It’s all about making that personal connection.
✨Tip Number 2
Practice your communication skills! Whether it’s through mock interviews or casual chats with friends, the more you talk about your experiences, the more confident you'll feel when it counts.
✨Tip Number 3
Don’t forget to research Marston Holdings! Knowing their values and what they stand for will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Empathetic Inbound Support Agent — Hybrid + Training in Rochdale
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic nature. Share examples of how you've helped others in the past, as this is key for us at Marston Holdings.
Communicate Clearly: Use clear and concise language in your application. We want to see that you can communicate effectively, so avoid jargon and keep it straightforward.
Problem-Solving Examples: Include specific instances where you've solved problems for others. This will demonstrate your ability to handle customer queries and create payment plans, which is essential for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Vidalert
✨Show Your Empathy
In a role focused on customer service, demonstrating empathy is key. Think about how you can relate to customers' feelings and experiences. Prepare examples from your past where you've successfully resolved issues by understanding someone's perspective.
✨Brush Up on Communication Skills
Effective communication is crucial for this position. Practice speaking clearly and confidently about your experiences. You might even want to role-play common customer scenarios with a friend to get comfortable with the types of conversations you’ll be having.
✨Problem-Solving Mindset
Since the job involves creating payment plans and solving customer issues, think of times when you've tackled a problem creatively. Be ready to discuss your thought process and how you arrived at a solution, as this will show your potential employer that you can think on your feet.
✨Research Marston Holdings
Familiarise yourself with Marston Holdings and their values. Understanding their approach to customer service will help you align your answers with what they’re looking for. It also shows that you’re genuinely interested in the company and the role.