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For Companies At a Glance
- Tasks: Help customers with their queries and resolve issues while providing top-notch service.
- Company: Join Marston Holdings, the UK's largest judicial services group with a tech-driven approach.
- Benefits: Enjoy 25 days annual leave, health cash plan, and lifestyle discounts.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in customer service and handling difficult situations is a plus.
- Other info: Full-time role with opportunities for growth and professional development.
The predicted salary is between 28800 - 43200 £ per year.
Are you a natural people‑person who thrives on helping others? Are you calm under pressure, with a positive outlook and a passion for doing the right thing? If that sounds like you – we would love to welcome you to our team where your empathy, communication skills, and attention to detail can change lives.
Engage is a technology‑driven field services provider part of Marston Holdings Limited. We have an exciting opportunity for a Customer Contact Agent to join our team. As a Customer Contact Agent, you will be joining an existing team that delivers the highest standard of customer service; resolution management and repayment negotiations related to overdue accounts on behalf of our clients in the utility industry. Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential. This is a full‑time, temporary role for nine months, offered on a fixed‑term contract.
What We Are Looking For:
- Experience of handling and resolving difficult situations
- Capable of handling high volume calls efficiently and professionally
- Ability to successfully meet client SLA’s
- Good understanding and use of Microsoft Office Applications
- Excellent phone manner
- Strong time management and organisational skills
- Utilities knowledge would be advantageous
What’s in it for you?
- Hours: Monday – Friday 9am – 5pm
- Contract: Full time 37.5 hours per week
- Free onsite parking
- Maternity and Paternity Package (subject to eligibility criteria)
- 25 days annual leave plus bank holidays
- Health Cash Plan
- Staff benefits designed to suit your lifestyle from discounts on high street and online shopping to travel, socialising and wellbeing
If this sounds like the job for you please apply.
Who We Are:
Marston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting‑edge, tech‑enabled solutions. Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities. With 5,000+ employees and a wide‑reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further.
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the company updated if personal circumstances change.
Customer Service Agent in Rochdale employer: Vidalert
Contact Detail:
Vidalert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Rochdale
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marston Holdings and their values. This will help you connect your skills and experiences to what they’re looking for in a Customer Contact Agent.
✨Tip Number 2
Practice your phone manner! Since this role involves handling high volume calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've helped others in tough situations. This will highlight your natural people skills and show that you can handle difficult conversations with care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Customer Service Agent in Rochdale
Some tips for your application 🫡
Show Your People Skills: As a Customer Service Agent, your ability to connect with people is key. Make sure to highlight any experience you have in handling difficult situations and resolving conflicts. We want to see how your empathy and communication skills can shine through!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the extra step to align their background with what we’re looking for.
Be Professional Yet Approachable: Your phone manner is crucial in this role, so make sure to convey professionalism while also being friendly. Use a warm tone in your written application to show us that you can balance professionalism with approachability – it’s what we value in our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Marston Holdings!
How to prepare for a job interview at Vidalert
✨Show Your People Skills
As a Customer Service Agent, your ability to connect with people is key. During the interview, share specific examples of how you've successfully handled difficult situations or resolved conflicts. This will demonstrate your natural empathy and communication skills.
✨Demonstrate Calmness Under Pressure
Interviewers will be keen to see how you manage stress. Prepare to discuss times when you've remained calm in high-pressure scenarios, especially when dealing with high volume calls. Highlight your strategies for staying organised and efficient.
✨Know Your Stuff
Familiarise yourself with the utility industry and any relevant knowledge that could give you an edge. Brush up on Microsoft Office applications too, as these skills are essential for the role. Showing that you’ve done your homework can really impress the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
