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- Tasks: Deliver exceptional customer service and manage repayment negotiations for overdue accounts.
- Company: Tech-driven service provider in Rochdale with a focus on customer satisfaction.
- Benefits: Onsite parking, maternity/paternity package, and health cash plan.
- Why this job: Join a supportive team and develop your career while helping customers.
- Qualifications: Skills in handling difficult situations, time management, and Microsoft Office proficiency.
- Other info: Full-time role for nine months with coaching for career development.
The predicted salary is between 28800 - 43200 £ per year.
A technology-driven service provider in Rochdale is seeking a Customer Contact Agent to deliver exceptional customer service and manage repayment negotiations related to overdue accounts. The role is full-time for nine months on a fixed-term contract, offering support and coaching for career development.
Required skills include:
- Handling difficult situations
- Time management
- Proficiency in Microsoft Office
Benefits include:
- Onsite parking
- Maternity/paternity package
- Health cash plan
Customer Contact Agent — Overdue Accounts in Rochdale employer: Vidalert
Contact Detail:
Vidalert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Agent — Overdue Accounts in Rochdale
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and how they operate will help us tailor your responses to show you're a perfect fit for the Customer Contact Agent role.
✨Tip Number 2
Practice handling difficult situations with a friend or family member. We all know that this role involves managing repayment negotiations, so being prepared for tough conversations will give you a leg up.
✨Tip Number 3
Show off your time management skills during the interview. We want to hear about how you prioritise tasks and stay organised, especially when dealing with overdue accounts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way in landing that Customer Contact Agent position.
We think you need these skills to ace Customer Contact Agent — Overdue Accounts in Rochdale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills, like handling difficult situations. We want to see how you can bring your unique flair to the role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Contact Agent role and how your skills align with our needs. Keep it friendly and professional!
Showcase Your Skills: Don’t forget to mention your proficiency in Microsoft Office and any time management techniques you use. We love seeing how you tackle challenges and stay organised!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Vidalert
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Contact Agent and what it entails. Brush up on your knowledge of overdue accounts and repayment negotiations. Familiarise yourself with common scenarios you might face and think about how you would handle them.
✨Showcase Your Skills
Highlight your ability to manage difficult situations and your time management skills during the interview. Prepare specific examples from your past experiences where you successfully navigated challenging customer interactions or managed your time effectively to meet deadlines.
✨Get Comfortable with Tech
Since this role is with a technology-driven service provider, be ready to discuss your proficiency in Microsoft Office. You might be asked to demonstrate your skills, so practice using relevant software beforehand. This will show that you're not only capable but also tech-savvy.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the support and coaching for career development they offer. This shows your interest in growth and helps you gauge if the company aligns with your career goals.
