At a Glance
- Tasks: Support customers by handling calls and solving problems with empathy and professionalism.
- Company: Join Marston Holdings, the UK's largest judicial services group, making communities stronger.
- Benefits: Enjoy competitive bonuses, work-life balance, hybrid working, and 25 days annual leave.
- Other info: Be part of a supportive team that values inclusion, fairness, and integrity.
- Why this job: Make a real difference in people's lives while developing your communication and problem-solving skills.
- Qualifications: No call centre experience needed; just bring your great communication and tech-savvy skills.
The predicted salary is between 22000 - 26000 € per year.
Location: Rochdale
Are you calm under pressure, with a positive outlook and a passion for doing the right thing? If that sounds like you – we’d love to welcome you to Marston Holdings, where your empathy, communication skills, and attention to detail can change lives. At Marston Holdings, we're not just another contact centre. We're a trusted partner to government and private sector clients, delivering intelligent, tech‑driven solutions that make communities stronger and fairer.
In this role, you'll be on the front line – supporting customers, solving problems, and making sure every conversation counts.
What You Will Be Doing
- Handling inbound and outbound calls with clarity and professionalism.
- Logging accurate details using our bespoke systems – attention to detail is key.
- Working with customers to negotiate payment plans in line with our company guidelines.
- Identifying and responding appropriately to vulnerable individuals.
- Maintaining regulatory compliance while always keeping customer care at the heart of what you do.
What We Are Looking For
- You don't need call‑centre experience – we'll give you all the training you need.
- A great communicator – clear, calm, and reassuring.
- A problem solver who's not afraid to think on their feet.
- Proficient with tech and quick to learn new systems.
- Empathetic, fair, and professional – especially in challenging conversations.
- Someone who cares about doing the right thing and representing a company with integrity.
Why You Will Love It Here
- Competitive bonus schemes and incentives.
- Work‑life balance: only one Saturday required each month.
- Shifts between 8 am and 8 pm, Monday to Friday.
- Hybrid working offered upon successful completion of the probation period, providing flexibility between office and remote work.
- Free on‑site parking facilities.
- Supportive, dynamic and friendly team.
- 25 days annual leave plus bank holidays.
- Enhanced maternity/paternity packages (eligibility criteria apply).
- Pension scheme.
- Access to a suite of staff benefits: discounts on shopping, travel, leisure, wellbeing, and more.
- A values‑driven team where inclusion, fairness, and integrity aren't just buzzwords.
Who We Are
Marston Holdings is the UK's largest judicial services group, supporting both public and private sectors with cutting‑edge, tech‑enabled solutions. Whether it's tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities. We are proud to be an equal opportunity employer – we welcome applicants from all backgrounds and walks of life.
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the company updated if their personal circumstances change.
Inbound Contact Centre Agent employer: Vidalert
At Marston Holdings, we pride ourselves on being more than just a contact centre; we are a values-driven organisation that prioritises empathy, integrity, and community impact. Located in Rochdale, we offer a supportive work environment with competitive benefits, including flexible hybrid working options, generous annual leave, and a commitment to employee growth through comprehensive training. Join our dynamic team where your contributions truly matter, and help us make a difference in the lives of individuals and communities.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Contact Centre Agent
✨Tip Number 1
Be yourself! When you get that interview, let your personality shine through. Show them your calm and positive outlook, and don’t be afraid to share your passion for helping others.
✨Tip Number 2
Practice makes perfect! Before the big day, try role-playing common call scenarios with a friend. This will help you think on your feet and show off those great communication skills.
✨Tip Number 3
Do your homework! Research Marston Holdings and understand their values. This way, you can align your answers with what they care about, especially around empathy and integrity.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our supportive and dynamic team.
We think you need these skills to ace Inbound Contact Centre Agent
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to know who you are beyond your qualifications. Share your passion for helping others and how you handle challenges with a positive attitude.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively communicated in past experiences.
Highlight Your Problem-Solving Abilities:We love a good problem solver! In your application, mention specific situations where you’ve had to think on your feet or come up with creative solutions. This will show us you’re ready for the challenges of the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and ready to join our team at Marston Holdings!
How to prepare for a job interview at Vidalert
✨Know the Company
Before your interview, take some time to research Marston Holdings. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As an Inbound Contact Centre Agent, communication is key. Practice speaking clearly and calmly about your experiences. You might even want to role-play common scenarios with a friend to get comfortable with handling challenging conversations.
✨Demonstrate Empathy and Problem-Solving
Think of examples from your past where you've had to solve problems or support someone in need. Be ready to share these stories during your interview, highlighting your ability to remain calm under pressure and your commitment to doing the right thing.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company culture. For instance, you could ask about the training process or how the team supports each other in challenging situations.
