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- Tasks: Lead strategic management of key B2B accounts and develop a high-performing team.
- Company: Join Marston Holdings, a leader in regulated enforcement and debt recovery services.
- Benefits: Enjoy competitive salary, commission, flexible working, and extensive staff perks.
- Other info: Opportunity to drive sustainable growth and build lasting client partnerships.
- Why this job: Shape and grow a key private sector portfolio with high autonomy and visibility.
- Qualifications: Senior account management experience in a B2B environment and strong leadership skills.
The predicted salary is between 48000 - 72000 £ per year.
Location: National / Hybrid
Department: Client Services
At Marston Holdings, we deliver trusted, regulated enforcement and debt recovery services to private sector clients. We’re seeking a commercially driven leader to take ownership of our Private Sector Account Management function, with a strong focus on B2B client retention and growth. This is a senior leadership role, managing high-value accounts, leading a high-performing team, and playing a central role in strengthening long term partnerships.
What’s In It For You
- Competitive salary
- Commission
- Car allowance
- Flexible working - (2 - 3 days WFH)
- Permanent, full-time role (37.5 hours/week)
- A wide range of flexible staff benefits, from high-street discounts to wellbeing and lifestyle perks
- Healthcare cash plan
- 25 days’ holiday plus bank holidays
- Enhanced maternity and paternity packages (eligibility criteria apply)
The Role
You will lead strategic management of key accounts across White Label services, early-stage collections, field operations, pre-legal activity, High Court Enforcement, and specialist services such as Metering, Evictions, and Motor Repossessions. Acting as a senior escalation point for Tier 1 and Tier 2 clients, you’ll work closely with Business Development and Operations to ensure client expectations, compliance, and commercial outcomes are met. A key focus of this role is B2B relationship management.
What You’ll Be Responsible For
- Leading the strategy of the private sector account management function
- Building, leading, and developing a high-performing account management team
- Managing senior B2B client relationships and acting as a key escalation point
- Ensuring contractual, regulatory, and legal compliance across services
- Monitoring performance against SLAs, KPIs, and commercial targets
- Supporting tenders, renewals, and consistent service delivery with Business Development and Operations
- Identifying growth, service improvement, and cross-selling opportunities
Essential What we’re looking for
- Senior account management or leadership experience in a B2B environment
- Proven track record of building and leading high-performing teams
- Experience across the full debt lifecycle: High Court Enforcement, early-stage collections, DCA, litigation, and field operations
- Experience managing private sector clients across Financial Services, Utilities, Water, Motor, Commercial, or Consumer Debt
- Strong understanding of regulatory frameworks, including TCOG, Consumer Duty, and FCA, OFGEM, OFWAT requirements
- Commercial acumen with a focus on growth and client re-engagement
- Excellent communication, negotiation, and influencing skills at senior level
- Analytical and data-driven, able to translate insight into action
- Full UK driving licence
Desirable
- Knowledge of civil enforcement legislation and relevant codes of conduct (National Standards, CIVEA)
- Experience with CRM and enforcement case management systems
Why join Marston Holdings?
- Senior leadership role with strategic influence
- Opportunity to shape and grow a key private sector portfolio
- High autonomy and visibility within a national, market-leading organisation
- Lead initiatives to build relationships and drive sustainable growth
If you’re a commercially focused B2B leader with deep sector expertise and a passion for building client partnerships, we’d love to hear from you. New starters will be subject to Disclosure and Barring Service clearance. We are an equal opportunity employer committed to creating an inclusive environment for all employees.
Head of Account Management - Private Sector employer: Vidalert
Contact Detail:
Vidalert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Account Management - Private Sector
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and goals. We want you to shine!
✨Tip Number 3
Follow up after interviews with a thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re excited to see what you bring to the table!
We think you need these skills to ace Head of Account Management - Private Sector
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Account Management. Highlight your B2B experience and any leadership roles you've had, especially in account management. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about client relationships and how you can drive growth. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Achievements: When detailing your experience, focus on quantifiable results. Did you increase client retention rates or lead a successful team? Numbers speak volumes, so let us know how you've made an impact in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Vidalert
✨Know Your Numbers
Before the interview, brush up on key metrics related to account management and client retention. Be ready to discuss how you've driven growth in previous roles using data-driven strategies. This will show your analytical skills and commercial acumen.
✨Showcase Leadership Experience
Prepare examples that highlight your experience in leading high-performing teams. Think about specific challenges you faced and how you motivated your team to achieve success. This is crucial for a senior role like Head of Account Management.
✨Understand Regulatory Frameworks
Familiarise yourself with relevant regulations such as TCOG and Consumer Duty. Be prepared to discuss how you've ensured compliance in past roles, as this knowledge is essential for managing private sector clients effectively.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their current challenges and express genuine interest in their operations. This demonstrates your B2B relationship management skills and shows you're a good fit for the culture.