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For Companies At a Glance
- Tasks: Visit residential and commercial properties to resolve customer accounts and reconnect services.
- Company: Join Engage Services, a leader in the utility and financial sectors.
- Benefits: Flexible hours, guaranteed daily rate, full training, and career progression opportunities.
- Why this job: Make a real difference by helping customers in financial difficulty and enhancing their service experience.
- Qualifications: Full UK driving licence, own vehicle, strong communication and organisational skills.
- Other info: Inclusive workplace with opportunities for all backgrounds and continuous support.
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
Key Workstreams
- Commercial & Residential Utilities - Discussing and resolving utility accounts
- Communication & Reconnection - Reconnecting customers with our clients and their services
- Welfare Utility Visits - Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
- Utility Meter Reads - Collecting accurate utility meter readings
Benefits
- Flexible working - minimum 2 weekdays per week, 8 hours per day
- Flexible start times Monday to Friday or Saturdays (subject to client business hours)
- Guaranteed daily rate
- Full training and continuous support
- Opportunities to progress and explore different roles within the business
- UK‑wide opportunities (work allocated within pre‑agreed postcode areas)
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ‑compliant vehicle (required when working within London ULEZ zones)
- Clean DBS check
- Healthy credit history
- CCJs considered in adverse circumstances where repayment arrangements are in place
- Strong organisational, negotiation, and case‑management skills
- Ability to communicate professionally and effectively with customers and clients
- Ability to work independently while following company policies, procedures, and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
About Us
Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors. We are leading the industry with a pioneering self‑employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds. Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role. We offer full training that develops valuable, transferable skills and helps unlock your full potential.
Apply now to become part of a trusted, respected, and forward‑thinking enforcement team. We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.
Self Employed Resolution Field Agent in Essex employer: Vidalert
Contact Detail:
Vidalert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Self Employed Resolution Field Agent in Essex
✨Tip Number 1
Get to know the company inside out! Research Engage Services and understand their values, mission, and the specific workstreams they focus on. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former Resolution Field Agents on LinkedIn or other platforms. They can provide insider tips and might even refer you for the role, which can give you a leg up in the application process.
✨Tip Number 3
Practice your communication skills! As a Resolution Field Agent, you'll need to negotiate and resolve issues effectively. Role-play scenarios with friends or family to build your confidence and refine your approach before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at Engage Services.
We think you need these skills to ace Self Employed Resolution Field Agent in Essex
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your organisational, negotiation, and case-management skills in your application. We want to see how you can bring these abilities to the role of a Resolution Field Agent!
Tailor Your Application: Don’t just send a generic application! Tailor it to reflect how your experience aligns with the key workstreams mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Professional: Since you'll be communicating with customers and clients, it's important to convey professionalism in your written application. Use clear language and check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Vidalert
✨Know Your Role Inside Out
Before the interview, make sure you understand what a Resolution Field Agent does. Familiarise yourself with the key workstreams like utility account resolution and welfare visits. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers and clients, be prepared to demonstrate your communication skills. Think of examples where you've effectively resolved disputes or communicated complex information clearly. This will highlight your ability to handle the job's demands.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, how would you handle a difficult customer? Practising your responses to these types of questions can help you articulate your thought process and decision-making skills during the interview.
✨Emphasise Your Flexibility and Independence
This role offers flexible working hours, so be ready to discuss your availability and how you manage your time. Highlight any previous experience where you've worked independently and followed company policies, as this will reassure them that you can thrive in a self-employed environment.
