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- Tasks: Engage with the public, manage vehicle enforcement, and ensure compliance with regulations.
- Company: Join NSL, a leader in parking and street management solutions.
- Benefits: Competitive pay, flexible shifts, discounts, and excellent training opportunities.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Full UK Driving Licence and strong communication skills required.
- Other info: Enjoy a supportive environment with career growth and recognition.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Here at NSL we are not just the “parking people”; but market leaders in our industry. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. Our Enforcement Officers play a big part by clamping untaxed vehicles on behalf of the DVLA.
Responsibilities
- Liaises with members of the public and gives advice regarding clamping and fines.
- Advises the public on payment methods and other issues regarding enforcement action taken on their vehicle.
- Works alongside other agencies when required including Police, DVLA and DVSA.
- Deals with enquiries from the public regarding enforcement action and ensures the relevant information packs are available.
- Ensures all vehicles and enforcement equipment are serviced and fit for purpose, reporting faults to the Manager.
- Completes daily reports regarding activities.
What do you need to be a DVLA Enforcement Officer?
- Full UK Driving Licence
- Excellent Communication Skills
- Self Motivated
- Customer Focused
- Ability to work shifts
- Ability to work on own initiative
- Previous experience in a similar role would be ideal but not essential
- Ability to work shifts: Monday - Friday 8.30-5.30 & every other Saturday 9-12
What’s in it for you?
- Competitive rates of pay
- Staff benefits designed to suit you, from discounts on retail shopping, travel and socialising to health & wellbeing
- Excellent Reward & Recognition Scheme
- Enhanced Maternity & Paternity package [subject to eligibility criteria]
- First Class Training & Development Opportunities
- Pension Scheme
- Full Uniform provided
- Competitive days’ holiday including bank holiday
- Regular overtime [optional]
- Flexible Shift Patterns
All offers are subject to DBS clearance. We are an equal-opportunity employer committed to inclusion and fairness for all.
Enforcement Officer in Essex employer: Vidalert
Contact Detail:
Vidalert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enforcement Officer in Essex
✨Tip Number 1
Get to know the company! Research NSL and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As an Enforcement Officer, you'll need to liaise with the public regularly. Role-play scenarios with friends or family to build confidence in handling various situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the role and might even give you a heads-up about upcoming opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining NSL and becoming part of our mission to keep streets safe and accessible.
We think you need these skills to ace Enforcement Officer in Essex
Some tips for your application 🫡
Show Off Your Communication Skills: As an Enforcement Officer, you'll be chatting with the public a lot. Make sure your application highlights your excellent communication skills. Use clear and concise language to show us you can convey information effectively.
Tailor Your Experience: Even if you haven't worked in a similar role before, think about any customer service or enforcement experience you've had. We want to see how your past roles relate to this position, so don’t be shy about connecting the dots!
Be Yourself: We love authenticity! Let your personality shine through in your application. Share why you're passionate about this role and how you can contribute to our team. We’re looking for self-motivated individuals who are customer-focused.
Apply Through Our Website: Ready to take the plunge? Make sure you apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Vidalert
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a DVLA Enforcement Officer. Familiarise yourself with the key tasks like clamping untaxed vehicles and liaising with the public. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Brush Up on Communication Skills
As an Enforcement Officer, excellent communication is crucial. Practice articulating your thoughts clearly and concisely. You might be asked how you would handle difficult conversations with the public, so think of examples where you've successfully resolved conflicts or provided advice.
✨Demonstrate Customer Focus
Show that you can put the customer first. Think of instances where you've gone above and beyond to assist someone. During the interview, highlight your ability to empathise with the public while still enforcing regulations. This balance is key for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. For example, how would you deal with a member of the public who is upset about a clamping? Prepare structured responses that showcase your ability to remain calm and professional under pressure.
