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- Tasks: Provide empathetic support to customers and help them solve their problems.
- Company: Join Marston Holdings, a supportive team in Rochdale.
- Benefits: Enjoy competitive bonuses, hybrid work, and 25 days of annual leave.
- Other info: Comprehensive training provided and various staff perks available.
- Why this job: Make a difference in customers' lives while developing your communication skills.
- Qualifications: No experience needed; just bring your empathy and problem-solving skills.
The predicted salary is between 22000 - 26000 £ per year.
Marston Holdings is looking for a new team member for their customer service role based in Rochdale. This position emphasizes empathy, communication skills, and the ability to solve problems for customers. No prior call-centre experience is necessary, as training will be provided.
The role includes handling calls, logging details, and working with customers to create payment plans.
Benefits include:
- Competitive bonuses
- Hybrid working model
- 25 days of annual leave
- Various staff perks
Empathetic Inbound Support Agent — Hybrid + Training employer: Vidalert
Contact Detail:
Vidalert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Empathetic Inbound Support Agent — Hybrid + Training
✨Tip Number 1
Show off your empathy! When you're chatting with potential employers, share examples of how you've helped others in tough situations. It’s all about making that personal connection.
✨Tip Number 2
Practice your communication skills! Whether it’s through mock calls or role-playing scenarios, the more you practice, the more confident you'll feel when it comes to handling real customer interactions.
✨Tip Number 3
Don’t forget to research Marston Holdings! Knowing their values and what they stand for will help you tailor your conversations and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Empathetic Inbound Support Agent — Hybrid + Training
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic nature. Share examples of how you've helped others in the past, as this is key for us at Marston Holdings.
Communicate Clearly: Use clear and concise language in your application. We want to see that you can communicate effectively, so avoid jargon and keep it straightforward.
Problem-Solving Examples: Include specific instances where you've solved problems for others. This will demonstrate your ability to handle customer queries and create payment plans, which is essential for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Vidalert
✨Show Your Empathy
In a role focused on customer service, demonstrating empathy is key. Think about how you can relate to customers' feelings and experiences. Prepare examples from your past where you've successfully resolved issues by understanding someone's perspective.
✨Brush Up on Communication Skills
Effective communication is crucial for this position. Practice speaking clearly and confidently about your experiences. You might even want to role-play common customer scenarios with a friend to get comfortable with the types of conversations you could have.
✨Problem-Solving Mindset
Since you'll be helping customers create payment plans, think about how you approach problem-solving. Be ready to discuss times when you've tackled challenges creatively. This will show that you're proactive and capable of finding solutions.
✨Research Marston Holdings
Familiarise yourself with Marston Holdings and their values. Understanding their mission and how they support customers will help you align your answers during the interview. It shows genuine interest and can set you apart from other candidates.