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For Companies At a Glance
- Tasks: Lead a vibrant team to deliver exceptional dining experiences with warmth and authenticity.
- Company: Join Vida Plena, an innovative hospitality group dedicated to joy and inclusivity.
- Benefits: Be part of a supportive community that values your contributions and offers growth opportunities.
- Other info: Collaborative workplace with a focus on respect, ambition, and teamwork.
- Why this job: Make a real impact in a fun, dynamic environment while showcasing your passion for hospitality.
- Qualifications: High energy, strong communication skills, and a love for mentoring others.
The predicted salary is between 30000 - 40000 £ per year.
Head Waiter / Head Waitress at Dallas Vida Plena is an innovative hospitality group founded in Lisbon in 2018, dedicated to making our guests and team feel truly at home. We pride ourselves on delivering warm, blissful experiences, fostering a diverse and inclusive atmosphere, serving top-quality fresh food, and providing exceptional service. Our foundation is built on passion, respect, kindness, ambition, and modernity, alongside a commitment to joy, positive energy, and a laid-back approach to enjoying life's best moments. At Vida Plena, we embrace the true essence of hospitality while adhering to our core values, creating a fun, respectful, and loving environment for all. We are excited to launch our much-loved Dallas Burger Joint in the heart of Shoreditch and looking for passionate team members to bring Dallas to life.
The Role
As a Head Waiter/Waitress, you are the face of Dallas hospitality - delivering warm, attentive, and personalized service that makes every guest feel truly cared for. Maintaining a confident and welcoming presence - always with a smile - that enhances the atmosphere and puts guests at ease. You are a natural leader who loves seeing those around you excel.
Your Key Responsibilities
- Lead by example to deliver warm, authentic, & engaging hospitality.
- Oversee daily operations to ensure the team is following Dallas service touch points so that guests have a positive dining experience.
- Train the team to deliver personalized service and embody Vida Plena's warm and inviting guest experience.
- Train, coach, and mentor the team to deliver a seamless guest experience through attentive service.
- Familiarize yourself with our menu, ingredients, and what makes us special and ensure that the team is comfortable with product knowledge.
- Manage and communicate any food allergies or intolerances by informing the kitchen and overseeing dietary preferences.
- Ensure that the team accurately relays food and drink orders to the kitchen, especially when dealing with specific guest preferences.
- Support the restaurant manager in driving sales through upselling initiatives and promotion of food and beverage items by suggesting complementary dishes or drinks.
- Foster a culture of respect, ambition, and teamwork within the restaurant.
- Work in collaboration with your colleagues to make sure that the operation is as strong as it could possibly be.
- Identify any service gaps and create strategies & training programs to overcome them.
- Assist the restaurant manager with administrative duties and tasks such as training, stock control, quality & service audits, ROTA management, and responding to guest feedback.
What We Expect From You
- High energy and able to remain calm under pressure.
- Sales-driven, with the ability to confidently recommend menu items and special promotions.
- Friendly, warm, and hospitable, with leadership traits to mentor an opening team.
- Compliance to health and safety regulations.
- Team player, eager to support your colleagues.
- Strong service and communication skills.
- Ability to work in a fast-paced, dynamic environment.
- Knowledge of restaurant POS systems and operational tools.
- Passion for hospitality and commitment to providing outstanding service.
What You'll Love About Working Here
At Vida Plena, you're not just taking a job - you're joining a community that values joy, respect, and excellence. We foster a collaborative and inspiring workplace where your contributions make a real impact. If you're ready to bring your passion and expertise to our team, we can't wait to welcome you!
Head Waiter / Head Waitress (Shoreditch) in London employer: Vida Plena Hospitality
Contact Detail:
Vida Plena Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter / Head Waitress (Shoreditch) in London
✨Tip Number 1
Get to know the venue! Before your interview, pop by Dallas and soak up the atmosphere. Chat with the staff, observe how they interact with guests, and get a feel for the vibe. This will not only help you stand out but also show your genuine interest in being part of the team.
✨Tip Number 2
Practice your service skills! Whether it's upselling menu items or handling guest queries, brush up on your hospitality game. Role-play with a friend or family member to build confidence. Remember, at Vida Plena, it’s all about delivering that warm, authentic experience!
✨Tip Number 3
Show off your leadership qualities! Think of examples from your past experiences where you’ve led a team or trained others. Highlighting these moments during your chat will demonstrate that you’re ready to take charge and foster a positive environment at Dallas.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join our community. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Head Waiter / Head Waitress (Shoreditch) in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your warm and inviting nature, as well as your commitment to providing exceptional service. We want to see how you embody the values of joy and respect.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Head Waiter/Waitress at Dallas. Mention how your skills align with our mission of delivering blissful experiences and fostering a positive atmosphere. This shows us you’ve done your homework!
Highlight Leadership Skills: As a natural leader, it’s important to showcase your ability to mentor and train others. Include examples of how you've led teams in the past and how you can help create a culture of respect and ambition within our restaurant.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it gives you a chance to explore more about Vida Plena and what we stand for.
How to prepare for a job interview at Vida Plena Hospitality
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu and the unique offerings of Dallas. This shows your genuine interest in the role and helps you answer questions about food and drink confidently.
✨Showcase Your Leadership Skills
As a Head Waiter/Waitress, you'll be leading a team. Prepare examples from your past experiences where you've successfully trained or mentored others. Highlight how you fostered a positive environment and improved service.
✨Emphasise Your Customer Service Passion
Demonstrate your commitment to exceptional service by sharing stories that reflect your warm and hospitable nature. Discuss how you handle difficult situations and ensure guests leave happy.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like managing dietary restrictions or upselling menu items. Think through your responses in advance to show your problem-solving skills and ability to think on your feet.