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For Companies At a Glance
- Tasks: Lead a vibrant team to deliver exceptional dining experiences with warmth and authenticity.
- Company: Join Vida Plena, an innovative hospitality group dedicated to joy and inclusivity.
- Benefits: Be part of a supportive community that values your contributions and offers growth opportunities.
- Why this job: Make a real impact in a fun, dynamic environment while showcasing your passion for hospitality.
- Qualifications: High energy, strong communication skills, and a love for mentoring others.
- Other info: Collaborative workplace with a focus on respect, ambition, and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
About the job
Vida Plena is an innovative hospitality group founded in Lisbon in 2018, dedicated to making our guests and team feel truly at home. We pride ourselves on delivering warm, blissful experiences, fostering a diverse and inclusive atmosphere, serving top-quality fresh food, and providing exceptional service. Our foundation is built on passion, respect, kindness, ambition, and modernity, alongside a commitment to joy, positive energy, and a laid-back approach to enjoying life's best moments. At Vida Plena, we embrace the true essence of hospitality while adhering to our core values, creating a fun, respectful, and loving environment for all. We are excited to launch our much-loved Dallas Burger Joint in the heart of Shoreditch and looking for passionate team members to bring Dallas to life.
The Role
As a Head Waiter/Waitress, you are the face of Dallas hospitality - delivering warm, attentive, and personalized service that makes every guest feel truly cared for. Maintaining a confident and welcoming presence - always with a smile - that enhances the atmosphere and puts guests at ease. You are a natural leader who loves seeing those around you excel.
Your Key Responsibilities
- Lead by example to deliver warm, authentic, & engaging hospitality.
- Oversee daily operations to ensure the team is following Dallas service touch points so that guests have a positive dining experience.
- Train the team to deliver personalized service and embody Vida Plena's warm and inviting guest experience.
- Train, coach, and mentor the team to deliver a seamless guest experience through attentive service.
- Familiarize yourself with our menu, ingredients, and what makes us special and ensure that the team is comfortable with product knowledge.
- Manage and communicate any food allergies or intolerances by informing the kitchen and overseeing dietary preferences.
- Ensure that the team accurately relays food and drink orders to the kitchen, especially when dealing with specific guest preferences.
- Support the restaurant manager in driving sales through upselling initiatives and promotion of food and beverage items by suggesting complementary dishes or drinks.
- Foster a culture of respect, ambition, and teamwork within the restaurant.
- Work in collaboration with your colleagues to make sure that the operation is as strong as it could possibly be.
- Identify any service gaps and create strategies & training programs to overcome them.
- Assist the restaurant manager with administrative duties and tasks such as training, stock control, quality & service audits, ROTA management, and responding to guest feedback.
What We Expect From You
- High energy and able to remain calm under pressure.
- Sales-driven, with the ability to confidently recommend menu items and special promotions.
- Friendly, warm, and hospitable, with leadership traits to mentor an opening team.
- Compliance to health and safety regulations.
- Team player, eager to support your colleagues.
- Strong service and communication skills.
- Ability to work in a fast-paced, dynamic environment.
- Knowledge of restaurant POS systems and operational tools.
- Passion for hospitality and commitment to providing outstanding service.
What You'll Love About Working Here
At Vida Plena, you're not just taking a job - you're joining a community that values joy, respect, and excellence. We foster a collaborative and inspiring workplace where your contributions make a real impact. If you're ready to bring your passion and expertise to our team, we can't wait to welcome you!
Head Waiter / Head Waitress (Shoreditch) employer: Vida Plena Hospitality
Contact Detail:
Vida Plena Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter / Head Waitress (Shoreditch)
✨Tip Number 1
Get to know the venue! Before your interview, pop by the restaurant and soak in the atmosphere. Familiarise yourself with the menu and the vibe. This shows you’re genuinely interested and helps you stand out!
✨Tip Number 2
Practice your service skills! Role-play common scenarios you might face as a Head Waiter/Waitress. Think about how you'd handle guest complaints or upselling specials. This will boost your confidence and impress during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on social media or at local events. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you’re keen to be part of the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest openings and updates about Vida Plena. Don’t miss out on your chance to join our amazing team!
We think you need these skills to ace Head Waiter / Head Waitress (Shoreditch)
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your warm and inviting nature, as well as your commitment to providing exceptional service. We want to see how you embody the values of joy and kindness.
Be Authentic and Personal: Make your application personal by sharing stories that reflect your personality and approach to guest service. We appreciate authenticity, so don’t be afraid to let your unique voice come through in your writing. Remember, we’re looking for someone who can connect with our guests!
Highlight Leadership Skills: As a Head Waiter/Waitress, leadership is key! In your application, mention any previous experience where you’ve led a team or trained others. We want to know how you inspire those around you to excel and create a positive atmosphere.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows your enthusiasm for joining our Vida Plena family!
How to prepare for a job interview at Vida Plena Hospitality
✨Know the Company Inside Out
Before your interview, take some time to research Vida Plena and their values. Understand their commitment to hospitality and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Head Waiter/Waitress, you'll be expected to lead by example. Prepare examples from your past experiences where you've successfully trained or mentored others. Highlight how you fostered teamwork and created a positive atmosphere, as this aligns perfectly with what they’re looking for.
✨Demonstrate Your Passion for Hospitality
During the interview, express your love for the hospitality industry. Share stories that illustrate your dedication to providing exceptional service and how you handle pressure while maintaining a warm and friendly demeanour. This will resonate well with their core values.
✨Prepare for Scenario Questions
Expect to be asked about specific situations you might face in the role. Think about how you would manage dietary preferences or resolve guest complaints. Practising these scenarios will help you articulate your thought process and demonstrate your problem-solving skills.