At a Glance
- Tasks: Lead a vibrant team to deliver exceptional dining experiences with warmth and authenticity.
- Company: Join Vida Plena, a dynamic hospitality group dedicated to joy and inclusivity.
- Benefits: Be part of a supportive community with opportunities for growth and development.
- Other info: Collaborative workplace where your contributions truly matter.
- Why this job: Make a real impact in a fun environment while showcasing your passion for hospitality.
- Qualifications: High energy, strong communication skills, and a love for mentoring others.
The predicted salary is between 25000 - 30000 £ per year.
Vida Plena is an innovative hospitality group founded in Lisbon in 2018, dedicated to making our guests and team feel truly at home. We pride ourselves on delivering warm, blissful experiences, fostering a diverse and inclusive atmosphere, serving top-quality fresh food, and providing exceptional service. Our foundation is built on passion, respect, kindness, ambition, and modernity, alongside a commitment to joy, positive energy, and a laid-back approach to enjoying life's best moments. At Vida Plena, we embrace the true essence of hospitality while adhering to our core values, creating a fun, respectful, and loving environment for all. We are excited to launch our much-loved Dallas Burger Joint in the heart of Shoreditch and looking for passionate team members to bring Dallas to life.
The Role
As a Head Waiter/Waitress, you are the face of Dallas hospitality - delivering warm, attentive, and personalized service that makes every guest feel truly cared for. Maintaining a confident and welcoming presence - always with a smile - that enhances the atmosphere and puts guests at ease. You are a natural leader who loves seeing those around you excel.
Your Key Responsibilities
- Lead by example to deliver warm, authentic, & engaging hospitality.
- Oversee daily operations to ensure the team is following Dallas service touch points so that guests have a positive dining experience.
- Train the team to deliver personalized service and embody Vida Plena's warm and inviting guest experience.
- Train, coach, and mentor the team to deliver a seamless guest experience through attentive service.
- Familiarize yourself with our menu, ingredients, and what makes us special and ensure that the team is comfortable with product knowledge.
- Manage and communicate any food allergies or intolerances by informing the kitchen and overseeing dietary preferences.
- Ensure that the team accurately relays food and drink orders to the kitchen, especially when dealing with specific guest preferences.
- Support the restaurant manager in driving sales through upselling initiatives and promotion of food and beverage items by suggesting complementary dishes or drinks.
- Foster a culture of respect, ambition, and teamwork within the restaurant.
- Work in collaboration with your colleagues to make sure that the operation is as strong as it could possibly be.
- Identify any service gaps and create strategies & training programs to overcome them.
- Assist the restaurant manager with administrative duties and tasks such as training, stock control, quality & service audits, ROTA management, and responding to guest feedback.
What We Expect From You
- High energy and able to remain calm under pressure.
- Sales-driven, with the ability to confidently recommend menu items and special promotions.
- Friendly, warm, and hospitable, with leadership traits to mentor an opening team.
- Compliance to health and safety regulations.
- Team player, eager to support your colleagues.
- Strong service and communication skills.
- Ability to work in a fast-paced, dynamic environment.
- Knowledge of restaurant POS systems and operational tools.
- Passion for hospitality and commitment to providing outstanding service.
What You'll Love About Working Here
At Vida Plena, you're not just taking a job - you're joining a community that values joy, respect, and excellence. We foster a collaborative and inspiring workplace where your contributions make a real impact. If you're ready to bring your passion and expertise to our team, we can't wait to welcome you!
Head Waiter / Head Waitress employer: Vida Plena Hospitality
At Vida Plena, we are more than just a hospitality group; we are a community that thrives on joy, respect, and excellence. Located in the vibrant heart of Shoreditch, our team enjoys a supportive and inclusive work culture that encourages personal growth and development, alongside competitive benefits. As a Head Waiter/Waitress, you will play a pivotal role in creating memorable experiences for our guests while being part of a passionate team dedicated to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter / Head Waitress
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Vida Plena Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Vida Plena Hospitality
Don't be shy about reaching out to Vida Plena Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Waiter / Head Waitress
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Vida Plena Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Vida Plena Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
