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- Tasks: Join our team to support patients with appointments and queries, ensuring a smooth experience.
- Company: Vida Healthcare is dedicated to providing high-quality healthcare services in the community.
- Benefits: Enjoy flexible hours, full training, and opportunities for personal and professional development.
- Why this job: Make a positive impact while working in a supportive, team-oriented environment.
- Qualifications: GCSE level education or two years of relevant work experience required.
- Other info: This role involves multi-site work and requires a Disclosure and Barring Service check.
The predicted salary is between 24000 - 36000 £ per year.
About the Role
Vida Healthcare has an exciting opportunity for a reliable, hardworking patient support team member to join our experienced team on a part or full time basis. This role will be covering shifts anytime between 8am – 6:30pm, split by morning and afternoon sessions. The hours can be discussed at interview so please apply.
Full training will be provided to the post-holder and you will be assigned a main base however the position will be multi-site working and it will be essential that the post-holder can cover all locations. Candidates need to have good communication skills, be well-spoken & approachable, enthusiastic with skills to be able to multi-task.
The main responsibilities of the role include:
Please see attached for further information. Previous applicants need not apply. We reserve the right to close the job advert as soon as sufficient applications have been received. About the Candidate Our patient support team help make a positive impact on our local community. You will be responsible for providing a high-quality service to patients, across our practices. You can expect to be mentored and supported by the organisation, whilst you are empowered to deliver care and support. You must be able to work collaboratively with the general practice team to meet the needs of patients. High quality service delivery, complete confidentiality and patient satisfaction are an absolute priority. We welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
The following skills and experience are also desirable:
Our patients demand the highest standards of care and if you are conscientious with a strong team-working ethic, then this could be the ideal role for you. About Us Vida Healthcare is one of Norfolk’s largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference. We pride ourselves on our impeccable standards of patient care and to maintain this it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail and commitment to quality-of-service delivery. Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Patient Support Team Member employer: Vida Healthcare, Gayton Road Health Centre
Contact Detail:
Vida Healthcare, Gayton Road Health Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Support Team Member
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Patient Support Team Member. Understanding the nuances of patient interaction and appointment management will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience in customer service or healthcare settings. Be ready to share examples of how you've handled difficult situations or provided excellent service, as this will resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss your communication skills and how you can maintain professionalism under pressure. Role-playing common scenarios with friends or family can help you articulate your approach effectively.
✨Tip Number 4
Research Vida Healthcare and their values. Being able to align your personal values with theirs during the interview will show that you're genuinely interested in contributing to their mission of high-quality patient care.
We think you need these skills to ace Patient Support Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that demonstrate your communication skills. Mention specific examples where you've successfully handled queries or complaints.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the values of Vida Healthcare. Discuss how your skills align with their mission to provide high-quality service and mention your adaptability to work across multiple sites.
Highlight Relevant Skills: In your application, emphasise your organisational skills, attention to detail, and ability to handle confidential information. If you have experience with SystmOne or Microsoft Office, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Vida Healthcare, Gayton Road Health Centre
✨Showcase Your Communication Skills
As a Patient Support Team Member, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Practice answering common interview questions with clarity and confidence.
✨Highlight Your Customer Service Experience
Since the role involves handling patient queries and complaints, share specific examples from your past experiences where you provided excellent customer service. This will show that you understand the importance of patient satisfaction.
✨Demonstrate Your Multitasking Abilities
The job requires multitasking under pressure, so be ready to discuss how you've successfully managed multiple tasks in previous roles. Use examples that highlight your organisational skills and ability to prioritise effectively.
✨Express Your Enthusiasm for the Role
Employers love candidates who are genuinely interested in the position. Make sure to convey your enthusiasm for working in healthcare and your commitment to providing high-quality service to patients during the interview.
