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- Tasks: Join our patient support team, providing excellent service and support to patients.
- Company: Vida Healthcare is a leading general practice in Norfolk, dedicated to exceptional patient care.
- Benefits: Enjoy flexible part-time hours, full training, and opportunities for personal development.
- Why this job: Make a positive impact in the community while working in a supportive and collaborative environment.
- Qualifications: GCSE level education or two years of relevant experience; customer service skills are essential.
- Other info: This role requires a Disclosure and Barring Service check.
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Vida Healthcare, Carole Brown Health Centre
Location:
King\’s Lynn, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
e78c57d40ced
Job Views:
7
Posted:
18.06.2025
Expiry Date:
02.08.2025
Job Description:
About the Role
Vida Healthcare has an exciting opportunity for a reliable, hardworking patient support team member to join our experienced team on a part-time basis, covering shifts anytime between 8am – 6:30pm, split into morning and afternoon sessions.
Full training will be provided. The position will involve multi-site working across various locations. Candidates should have good communication skills, be well-spoken, approachable, enthusiastic, and capable of multitasking.
The main responsibilities include:
- Maintaining a professional and effective receptionist service to patients.
- Providing telephone and face-to-face access for patients to book, cancel, and check appointments, dealing with customers calmly and sympathetically, often under pressure to ensure high accuracy.
- Supporting patients with problems or complaints.
- Undertaking basic prescription administration training and answering queries in the absence of prescription team colleagues.
- Engaging in customer service processes and policies to deliver high-quality service.
- Participating in training for personal and professional development.
- Performing other duties and projects as agreed with senior staff.
About the Candidate
Our patient support team aims to make a positive impact on the community by providing high-quality patient care. You will be mentored and supported while being empowered to deliver care and support, working collaboratively with the practice team to meet patient needs.
Applicants should be organized, adaptable, friendly, and committed to high standards of service, confidentiality, and patient satisfaction. Attributes include:
- Educated to GCSE level, with English included, or two years of relevant work experience.
- Previous computer training and experience.
- Effective teamwork skills.
- Excellent organizational, communication, and attention to detail skills.
- Ability to handle confidential information appropriately.
- Experience in customer service environments.
Desired skills include familiarity with SystmOne, basic knowledge of emails and Microsoft Office, and experience within the NHS or a call center setting.
About Us
Vida Healthcare is one of Norfolk’s largest and most successful general practices, committed to providing excellent patient care in a supportive environment that fosters talent and growth. We value reliability, caring qualities, dedication, and attention to detail to maintain our high standards of service.
Disclosure and Barring Service Check
This role is subject to a Disclosure and Barring Service check due to the Rehabilitation of Offenders Act (Exceptions Order) 1975.
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Patient Support Team employer: Vida Healthcare, Carole Brown Health Centre
Contact Detail:
Vida Healthcare, Carole Brown Health Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Support Team
✨Tip Number 1
Familiarise yourself with Vida Healthcare's values and mission. Understanding their commitment to patient care will help you align your responses during any interviews or discussions, showcasing that you're a good fit for their team.
✨Tip Number 2
Highlight your customer service experience in conversations. Since the role involves dealing with patients and their concerns, sharing specific examples of how you've successfully handled difficult situations can demonstrate your capability.
✨Tip Number 3
Prepare to discuss your organisational skills. Given the multitasking nature of the role, think of instances where you've effectively managed multiple tasks or priorities, as this will show your readiness for the position.
✨Tip Number 4
If you have experience with SystmOne or similar systems, be ready to talk about it. Even if your experience is limited, expressing a willingness to learn and adapt to new technologies can set you apart from other candidates.
We think you need these skills to ace Patient Support Team
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and required skills for the Patient Support Team position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and any healthcare-related roles. Use bullet points for clarity and focus on achievements that demonstrate your communication and organisational skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully handled customer service situations or worked in a team, showcasing your ability to multitask and maintain professionalism under pressure.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Patient Support Team role.
How to prepare for a job interview at Vida Healthcare, Carole Brown Health Centre
✨Showcase Your Communication Skills
As a patient support team member, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and empathetically during the interview. Practice answering common questions in a calm and friendly manner.
✨Highlight Your Customer Service Experience
Since the role involves dealing with patients and their concerns, share specific examples from your past experiences where you successfully handled customer queries or complaints. This will show your capability to maintain high standards of service.
✨Demonstrate Adaptability and Multitasking
The job requires multitasking across various locations and responsibilities. Be ready to discuss situations where you had to adapt quickly to changing circumstances or juggle multiple tasks effectively.
✨Familiarise Yourself with Relevant Tools
If you have experience with SystmOne or similar software, mention it during the interview. If not, do some research beforehand to show your willingness to learn and adapt to the tools used in the role.
