Operations & Administration Coordinator

About Vida Del Padel

Vida Del Padel is one of the UK’s fastest-growing padel brands — bringing a vibrant, Spanish-inspired energy to clubs across the country. We’re redefining what a padel club can be: premium yet accessible, community-driven, and powered by innovation. With 6 operational clubs, multiple new sites launching, and an expanding franchise network, Vida is entering an exciting phase of national growth.

This is a varied, fast-paced role where no two days are the same. You’ll sit at the centre of the business — managing communications, supporting club operations, coordinating schedules and events, liaising with suppliers, and helping ensure everything behind the scenes runs smoothly across the Vida network. Working closely with the Directors, Marketing Manager, and National Community & Events Manager, you’ll play a key role in maintaining high operational standards while supporting marketing campaigns, launches, community initiatives, and events that bring the brand to life. You’ll help ensure strong communication and coordination across the wider business as the club network continues to grow nationally.

This is not a standard “tick-box” admin role. We’re looking for someone who genuinely wants to be part of building something exciting and is prepared to take ownership, solve problems, and grow with the business. As Vida Del Padel continues to expand nationally, this role will naturally evolve into a more senior and strategic position for the right person.

What You’ll Be Doing

• Customer & Club Support
  • Oversee day-to-day bookings, cancellations, and exclusive hire requests
  • Respond to enquiries across email, website, phone, and WhatsApp
  • Manage membership and discount schemes (Student, Forces, Blue Light, etc.)
  • Keep Playtomic listings, club information, and WhatsApp groups updated with events and announcements
  • Ensure a high standard of customer service across all touchpoints
• Operations & Event Coordination
  • Coordinate schedules for coaching, tournaments, socials, and events
  • Support the planning and smooth delivery of monthly events with coaches and partners
  • Liaise with suppliers, contractors, cleaners, and maintenance teams
  • Assist with operational systems and internal processes across all clubs
  • Support compliance-related tasks including health & safety and risk documentation
• Finance & Reporting
  • Assist with franchise reporting and invoicing
  • Track occupancy, bookings, and revenue reporting
  • Support basic bookkeeping and payment follow-ups where required
  • Help maintain organised operational records and documentation
• Stock & Merchandising
  • Monitor stock levels across merchandise, vending, and club equipment
  • Coordinate replenishments and deliveries to clubs and franchisees
  • Assist with supplier ordering and stock management systems
• Marketing & Community Engagement
  • Work closely with the Marketing Manager and Events Team to assist with:
  • Event setup and coordination
  • Community engagement and local outreach
  • Email campaigns and social media scheduling
  • Promotions, giveaways, partnerships, and PR activity
  • Supporting the continued growth of the Vida brand and community

Please note: this is primarily an operations-focused role, however there will be opportunities to become involved in marketing, events, and wider business growth initiatives as the company expands.

Who You Are

We’re looking for someone who is organised, proactive, reliable, and excited by the idea of helping grow a modern, fast-moving brand from the inside out. You’ll thrive in a busy environment, enjoy solving problems, communicate confidently, and take pride in keeping things running smoothly. Most importantly, you’ll have a genuine sense of ownership and accountability. As a rapidly growing business, there will occasionally be times where flexibility is required to support the wider team, events, or operational demands — and we value people who are willing to go the extra mile when needed. In return, there is genuine opportunity for long-term progression as the business scales.

You’ll ideally bring:

• Excellent organisational and communication skills
• Experience in administration, customer service, operations, or coordination roles
• Confidence using digital tools (Microsoft Office, Canva, Playtomic, Google Workspace, invoicing software, etc.)
• Strong attention to detail with the ability to manage multiple priorities calmly
• A positive, can-do attitude with enthusiasm for sport, hospitality, people, and growth
• The ability to work independently, use initiative, and think ahead

Why Join Vida Del Padel

• Be part of one of the UK’s fastest-growing padel brands
• Work closely with an ambitious and passionate leadership team
• Join the business during an exciting period of national expansion
• Flexible, remote-first working environment with strong team culture
• Genuine long-term progression opportunities as the company grows
• Opportunity to help shape systems, operations, and the future direction of the business
• Competitive salary with future growth potential aligned with company expansion

What This Role Isn’t

This role suits someone who enjoys being involved, taking initiative, and working within a growing business environment. While flexibility is offered, the nature of a fast-growing operational business means priorities can occasionally move quickly, and teamwork, communication, and responsiveness are essential.