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- Tasks: Support Intermediary partners through calls and emails, ensuring top-notch customer service.
- Company: A leading UK banking institution with a focus on inclusivity and teamwork.
- Benefits: Remote work flexibility, diverse team environment, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in the mortgage sector.
- Qualifications: Proven customer service experience, ideally in the mortgage industry, and strong collaboration skills.
The predicted salary is between 30000 - 42000 £ per year.
A UK-based banking institution seeks an individual for a customer service role within their Mortgage Operations. The successful candidate will support Intermediary partners via calls and emails, ensuring exceptional service and effective relationship management.
Ideal applicants will have a proven background in customer service, preferably within the mortgage sector, and be able to work collaboratively in a remote setting. This position offers a chance to join a diverse team that values inclusivity and dynamic problem-solving.
Remote Intermediary Services Specialist employer: Vida Bank
Contact Detail:
Vida Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Intermediary Services Specialist
✨Tip Number 1
Make sure you know the ins and outs of the mortgage sector. Brush up on common terminology and processes so you can chat confidently with potential employers about your experience.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of calls and emails, try role-playing scenarios with friends or family to get comfortable with handling customer queries effectively.
✨Tip Number 3
Network like a pro! Connect with professionals in the mortgage industry on LinkedIn. Engaging with their posts or reaching out for a chat can open doors and give you insider tips on landing that job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills, making it easier for you to land that dream role.
We think you need these skills to ace Remote Intermediary Services Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in the mortgage sector. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: Since this role involves supporting Intermediary partners via calls and emails, make sure your written communication is clear and concise. We appreciate applicants who can convey their thoughts effectively, so proofread your application!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Vida Bank
✨Know Your Mortgage Stuff
Brush up on your mortgage knowledge before the interview. Understand the different types of mortgages, common terminology, and current market trends. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will help you illustrate your ability to provide exceptional service.
✨Emphasise Teamwork in a Remote Setting
Since this role is remote, be ready to discuss how you collaborate with others from a distance. Share specific tools or strategies you use to maintain communication and build relationships with colleagues and partners, showcasing your adaptability.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This could be about the team culture, challenges they face in the mortgage sector, or how they measure success in this role. It shows you're engaged and genuinely interested in the position.
