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For Companies At a Glance
- Tasks: Support intermediary partners via phone and email, delivering top-notch customer service.
- Company: Join Vida Bank, a leader in the mortgage industry with a focus on teamwork.
- Benefits: Enjoy a comprehensive benefits package tailored to your needs.
- Other info: Be part of a dynamic team with opportunities for growth and development.
- Why this job: Make a difference by helping partners succeed in the mortgage sector.
- Qualifications: Experience in call handling, strong communication, and problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Vida Bank is looking for a customer service representative to join their New Business Operations V-Hub team. This role involves supporting Intermediary partners through telephony and email channels while ensuring exceptional customer service.
Candidates should have a proven track record in a call handling environment, preferably within the mortgage industry, and possess strong communication, problem-solving, and collaboration skills.
Benefits include a comprehensive package tailored to employee needs.
Intermediary Support Specialist – Mortgage Ops in Newcastle upon Tyne employer: Vida Bank
Contact Detail:
Vida Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intermediary Support Specialist – Mortgage Ops in Newcastle upon Tyne
✨Tip Number 1
Make sure you know the ins and outs of the mortgage industry. Brush up on common terms and processes so you can chat confidently with potential employers about your experience and how it relates to the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about supporting Intermediary partners, being able to articulate your thoughts clearly over the phone and via email is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with people in the mortgage industry on LinkedIn or attend local events. You never know who might have a lead on a job or can give you insider tips on landing that perfect position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly can sometimes give you an edge. Plus, we’re always looking for passionate individuals to join our team!
We think you need these skills to ace Intermediary Support Specialist – Mortgage Ops in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in a call handling environment. We want to see how your skills align with the role of Intermediary Support Specialist, so don’t be shy about showcasing your mortgage industry experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our New Business Operations V-Hub team. We love seeing genuine enthusiasm for the role!
Show Off Your Communication Skills: Since this role involves supporting partners through telephony and email, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we’re looking for someone who can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Vida Bank
✨Know Your Mortgage Lingo
Brush up on mortgage terminology and processes before the interview. Being familiar with terms like 'loan-to-value ratio' or 'underwriting' will show that you understand the industry and can communicate effectively with intermediary partners.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service, especially in a call handling environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing the questions but also responding thoughtfully. It’s crucial for a role that involves supporting intermediary partners through telephony and email channels.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of the interview. Inquire about the team dynamics or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.