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For Companies At a Glance
- Tasks: Support Intermediary partners via phone and email, delivering exceptional customer service.
- Company: A leading UK bank known for its innovation and inclusivity.
- Benefits: Comprehensive benefits package to support your needs, including remote work options.
- Why this job: Join a diverse team and make a real difference in mortgage operations.
- Qualifications: Excellent communication skills and a strong customer service background.
- Other info: Thriving remote team environment with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading UK bank is seeking a Customer Service Specialist for their Mortgage Operations team. The role includes supporting Intermediary partners through telephony and email, ensuring exceptional service, and maintaining product knowledge.
Ideal candidates will have:
- Excellent communication skills
- A proven track record in customer service
- The ability to thrive in a remote team environment
Join a diverse team that values innovation and inclusivity, with a comprehensive benefits package to support your needs.
Intermediary Engagement Specialist — Mortgage Operations employer: Vida Bank
Contact Detail:
Vida Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intermediary Engagement Specialist — Mortgage Operations
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the bank on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We want to show off our communication skills and product knowledge!
✨Tip Number 3
Show your enthusiasm! When we get the chance to speak with the hiring team, let them know why we’re excited about the role and how we can contribute to their diverse and innovative team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our progress easily!
We think you need these skills to ace Intermediary Engagement Specialist — Mortgage Operations
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about supporting our Intermediary partners, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can convey information effectively.
Tailor Your Experience: We want to see how your previous customer service experience aligns with the Mortgage Operations role. Be specific about your achievements and how they relate to providing exceptional service in a remote team environment.
Demonstrate Product Knowledge: Even if you’re not an expert in mortgages yet, show us that you’re eager to learn! Mention any relevant knowledge or experience you have, and express your enthusiasm for diving into the world of mortgage products.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Vida Bank
✨Know Your Stuff
Make sure you brush up on your mortgage product knowledge before the interview. Familiarise yourself with the bank's offerings and any recent changes in the industry. This will show that you're proactive and genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves supporting Intermediary partners, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to refine your responses and ensure you come across as confident and approachable.
✨Emphasise Teamwork
Highlight your experience working in remote teams. Share specific examples of how you've collaborated effectively with colleagues from different locations. This will demonstrate that you can thrive in the diverse team environment they value.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values, especially regarding innovation and inclusivity.
