Apprentice IT Support Technician in Thornton-Cleveleys

We are looking for an apprentice IT Support Technician to join our IT team. You will receive first-class, on-the-job training from a dedicated team, whilst earning a competitive salary and an industry-recognised qualification. This opportunity is much more than a job; it is a development programme that has all the hallmarks to kickstart your career within a business with a very exciting agenda.

You will be joining a community of apprentices who drive positive change through their work and shape a culture where everybody at Victrex thrives. We support you with your goals, whether you are interested in joining one of our Employee Representation Groups (ERGs), becoming an ally, or supporting our STEM agenda.

The Role: In this role, you’ll help your organisation make the most of its digital tools, systems, and communication technologies. As more services and processes move online, businesses increasingly rely on people who can support digital operations, troubleshoot problems, and guide colleagues through digital processes. During your apprenticeship, you’ll focus on supporting internal users across the organisation, helping colleagues use digital tools effectively, training them on new or updated technologies, and providing support when issues arise.

You’ll also contribute to digital improvement and change projects that help the organisation adapt to evolving technology. In your day-to-day work, you’ll interact with a wide range of colleagues who use digital systems, communicating across digital channels, phone, and sometimes face-to-face, using your growing knowledge to resolve issues and identify when a problem needs escalating. You’ll work under general guidance while planning and managing your own tasks, meeting deadlines, and following relevant standards and procedures.

As you progress, you may influence colleagues, supervise tasks, or support different stages of digital projects. You’ll develop strong communication, problem-solving, and organisational skills alongside hands-on experience with collaborative technologies, digital information systems, and productivity tools. Throughout your apprenticeship, your role will be to help people across the organisation use digital systems confidently and effectively. As you develop in the role, you will work towards gaining a Level 3 Digital Support Technician qualification. The duration of this Apprenticeship is approximately 24 months, and if successful, you will join our 2026 Apprenticeship Intake in September.

About You: To be eligible for this programme, we need you to have 3 GCSEs at grade 4/C or the vocational equivalent. We are looking for the following skills/personal qualities:

• Communication Skills
• IT Skills
• Attention to Detail
• Organisation Skills
• Analytical Skills

Our Offer to You: We pay our apprentices a competitive wage at Victrex. Apart from a great base salary, you will be enrolled in our company bonus scheme and, if eligible, invited to join our Company Pension Scheme where 5% employee contributions will attract contributions of 12% by Victrex. We are supportive of flexible working, offer private medical insurance, and give employees 29 days annual leave per annum plus bank holidays, with the option of purchasing up to 2 additional weeks leave.

You’ve Applied – now what? So you’ve submitted an application to one of our Apprenticeship Programmes. The Talent Team will review your application in collaboration with the Hiring Manager and Training Providers to determine if you are eligible to undertake the Apprenticeship of your choice with us. The selection process might look like this:

• Stage 1 – Online Interview or Psychometric Assessments
• Stage 2 – Assessment Centre (this might include an interview, show & tell presentation, site tours, case study)

Our Apprenticeship Programmes are very popular, so please bear with us while we process your application. NO RECRUITMENT AGENCIES PLEASE. At present, we are not accepting any candidates via a recruitment agency or third party.

About Victrex: Victrex is an innovative world leader in high-performance PEEK (Poly Ether Ether Ketone) and PAEK (Poly Aryl Ether Ketone) polymer solutions focusing on the strategic markets of automotive, aerospace, energy and industrial, electronics, and medical. With over 40 years of experience, we are developing world-leading solutions with PEEK and PAEK-based polymers and selected semi-finished and finished parts which enable environmental and societal benefit for our customers and our markets.

Vision and culture: At Victrex, we have a clear purpose: to deliver transformational and sustainable solutions that address global material challenges. Our core values of passion, innovation, and performance are at the heart of everything we do. We are a company that thrives on human-centred leadership, valuing curiosity, adaptability, and collaboration in a fast-paced, digitally enabled world.

We believe in empowering individuals, rather than seeing barriers to progress. We are looking for individuals who are comfortable working in an environment that values digital and AI-driven solutions, who see technology as an enabler rather than a challenge. We foster a culture of continuous learning, agility, and adaptability, where employees are encouraged to embrace new ways of working, leverage data-driven insights, and drive meaningful change.

We are proud to be recognised as a ‘Disability Confident’ employer and to be voted as one of the best places to work by ‘The Sunday Times’ in 2024! Our aim is to provide the support of accessibility and community within Victrex for everyone. If you need any help, advice, or just want a confidential chat regarding any Diversity, Equity, or Inclusion matters even before you apply to Victrex, we are always here to help provide any ‘reasonable adjustments’ you may need during your application process.

Victrex values diversity and encourages applications from all sections of the community.