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For Companies At a Glance
- Tasks: Build and maintain customer relationships while ensuring satisfaction with our products and services.
- Company: Victory Design Ltd, a trusted leader in branded products for over 38 years.
- Benefits: Full-time role with opportunities for growth and development in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for customer service are key.
- Other info: Entry-level position with potential for career advancement in a thriving industry.
The predicted salary is between 30000 - 42000 £ per year.
Victory Design Ltd has been a trusted leader in supplying branded products and materials for over 38 years, with a focus on quality, budget, and timely delivery. Based in Derbyshire, the company operates a large warehouse and office complex, providing a wide range of products to sign makers and garment personalisation businesses across the UK. As an approved distributor of Avery and other renowned brands like 3M and Nikkalite, we cater to diverse needs, from sign vinyl and tools to garment films and digital printing supplies. Our commitment to excellent service, knowledgeable staff, and a convenient online shopping experience makes us a preferred choice for customers.
Role Description
This position involves working as a full‑time Customer Account Manager at our office located in Clowne. The role includes building and maintaining customer relationships, ensuring satisfaction with products and services, and addressing customer needs promptly. Responsibilities include managing customer accounts, providing accurate and timely support, resolving issues, and analysing customer data to optimise services. You will act as a liaison between customers and internal teams to ensure seamless communication and satisfaction.
Qualifications
- Customer Satisfaction and Customer Support skills to effectively meet and exceed client expectations.
- Strong Account Management and Communication skills to efficiently handle customer accounts and foster relationships.
- Analytical skills to assess customer data and identify opportunities for improvement.
- Proficiency in using CRM tools and basic computer applications is an asset.
- Ability to work collaboratively with cross‑functional teams and independently in a customer‑focused environment.
- Prior experience in account management or customer service is desirable but not mandatory.
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Sales and Business Development, Printing Services
Customer Account Manager in Clowne employer: Victory Design Ltd
Contact Detail:
Victory Design Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Clowne
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Account Manager role at Victory Design Ltd. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Victory Design Ltd and understand their products and services. Think about how your skills in customer satisfaction and account management can add value to their team. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be an awesome addition to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage with us directly!
We think you need these skills to ace Customer Account Manager in Clowne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Account Manager role. Highlight any customer service or account management experience you have, and don’t forget to mention your analytical skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer satisfaction and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application showcases your ability to convey information clearly. Whether it's in your CV or cover letter, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Victory Design Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Victory Design Ltd. Understand their products, values, and what sets them apart in the industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Skills
As a Customer Account Manager, your ability to build relationships is key. Prepare examples from your past experiences where you've successfully managed customer accounts or resolved issues. Highlight your communication skills and how you’ve gone above and beyond to ensure customer satisfaction.
✨Be Data Savvy
Since the role involves analysing customer data, brush up on your analytical skills. Be ready to discuss how you would use data to identify opportunities for improvement. If you have experience with CRM tools, mention it and be prepared to explain how you’ve used them effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about the team you'll be working with, how success is measured in the role, or what challenges the company is currently facing in customer account management.
