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- Tasks: Lead guest experience and service in a vibrant upscale dining environment.
- Company: Victors, a dynamic brand under East Coast Concepts.
- Benefits: 50% food discount, tips, mental health support, and extra leave.
- Why this job: Join a passionate team dedicated to exceptional service and guest satisfaction.
- Qualifications: A love for hospitality and a drive for excellence in service.
- Other info: Opportunities for personal growth and business improvement await you.
The predicted salary is between 36000 - 60000 £ per year.
Welcome to Victors, our food focussed hospitality brand baby of East Coast Concepts. Beautiful, vibrant, upscale yet informal, Victors is the perfect neighbourhood restaurant. Offering a modern American menu of small and larger plates - perfect to share in a casually elegant setting, with service to match.
What we need from you is a passion for the guest experience and an appetite for exceptional service that drives your dedication to never stop short. As well as managing service and developing your team, you'll have the opportunity to take part in all aspects of the employee experience and general business improvements, as we encourage our managers to be accountable for their business' profitability. We don't accept ordinary or average, so you shouldn't either.
Whilst you will work in our Victors brand, your employee experience is managed by our parent company East Coast Concepts, so here's what you can expect from us...
Benefits- 50% discount on food across the estate
- Tronc & tips
- Access to our in-house mental health first aider and the use of a free mental health and wellbeing helpline
- After 6 months with ECC, you will be paid to enjoy your birthday off
- After 1 year with ECC, you'll be eligible for our increased Maternity & Paternity allowance
- After 3 years with ECC, you will earn 5 additional days of annual leave
- Access to Wagestream to assist your financial wellbeing
If you want more reasons to work with us, then apply for the vacancy and find out! We look forward to getting to know you.
Guest Experience & Service Lead – Upscale Casual Dining in Oxford employer: Victors Restaurants Limited
Contact Detail:
Victors Restaurants Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience & Service Lead – Upscale Casual Dining in Oxford
✨Tip Number 1
Get to know the brand! Before your interview, dive into Victors' vibe and values. Familiarise yourself with their menu and service style so you can show off your passion for the guest experience during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. Focus on how you can demonstrate your dedication to exceptional service and team management – it’s all about showing you’re not just average!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on what it’s really like at Victors and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Victors family. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Experience & Service Lead – Upscale Casual Dining in Oxford
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for guest experience shine through. We want to see that you genuinely care about providing exceptional service and creating memorable moments for our guests.
Be Authentic: Don't be afraid to show your personality! We’re looking for someone who fits into our vibrant and informal atmosphere. Use a friendly tone and share your unique experiences that relate to the role.
Tailor Your Application: Make sure to customise your application to reflect the specifics of the Guest Experience & Service Lead role. Highlight relevant skills and experiences that align with our upscale casual dining vibe at Victors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Victors Restaurants Limited
✨Know the Brand Inside Out
Before your interview, dive deep into Victors and East Coast Concepts. Familiarise yourself with their menu, values, and what sets them apart in the upscale casual dining scene. This knowledge will show your genuine interest and help you connect your passion for guest experience to their brand.
✨Showcase Your Service Passion
Prepare examples from your past experiences that highlight your dedication to exceptional service. Think of specific situations where you went above and beyond for guests or improved a team’s performance. This will demonstrate that you embody the ethos of never settling for ordinary.
✨Team Development Focus
Since the role involves managing and developing your team, be ready to discuss your leadership style. Share strategies you've used to motivate and train staff, and how you’ve contributed to a positive work environment. This will illustrate your commitment to both employee and guest experiences.
✨Ask Thoughtful Questions
Prepare insightful questions about the company culture, team dynamics, and how they measure success in guest experience. This not only shows your enthusiasm but also helps you gauge if Victors is the right fit for you. Remember, interviews are a two-way street!