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- Tasks: Lead a passionate team to deliver exceptional guest experiences and manage service operations.
- Company: Victors, a vibrant and upscale neighbourhood restaurant under East Coast Concepts.
- Benefits: 50% food discount, tips, mental health support, extra leave, and financial wellbeing assistance.
- Why this job: Join a dynamic team where your passion for service can shine and make a real impact.
- Qualifications: A love for hospitality and a drive for excellence in guest service.
- Other info: Enjoy career growth opportunities and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Welcome to Victors, our food focussed hospitality brand baby of East Coast Concepts. Beautiful, vibrant, upscale yet informal, Victors is the perfect neighbourhood restaurant. Offering a modern American menu of small and larger plates - perfect to share in a casually elegant setting, with service to match.
What we need from you is a passion for the guest experience and an appetite for exceptional service that drives your dedication to never stop short. As well as managing service and developing your team, you'll have the opportunity to take part in all aspects of the employee experience and general business improvements, as we encourage our managers to be accountable for their business' profitability. We don’t accept ordinary or average, so you shouldn’t either.
Whilst you will work in our Victors brand, your employee experience is managed by our parent company East Coast Concepts, so here’s what you can expect from us:
- 50% discount on food across the estate
- Tronc & tips
- Access to our in-house mental health first aider and the use of a free mental health and wellbeing helpline
- After 6 months with ECC, you will be paid to enjoy your birthday off
- After 1 year with ECC, you’ll be eligible for our increased Maternity & Paternity allowance
- After 3 years with ECC, you will earn 5 additional days of annual leave
- Access to Wagestream to assist your financial wellbeing
- A Reward & Recognition programme where you could earn £400 worth of easyJet vouchers
If you want more reasons to work with us, then apply for the vacancy and find out. We look forward to getting to know you.
Reservations Manager employer: Victors Newcastle
Contact Detail:
Victors Newcastle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager
✨Tip Number 1
Get to know the brand! Dive into Victors' vibe and values. Follow their socials, engage with their posts, and understand what makes them tick. This will help you connect during interviews and show your genuine interest.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask about their experiences and any tips they might have for landing a role at Victors. Personal connections can give you an edge!
✨Tip Number 3
Prepare for the interview by practising common questions related to guest experience and team management. Think of examples from your past that showcase your passion for exceptional service. We want to see that dedication shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Victors family. Let’s make it happen!
We think you need these skills to ace Reservations Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for guest experience shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing exceptional service.
Tailor Your Application: Make sure to customise your application to reflect the vibe of Victors. Use language that matches our brand and highlight any relevant experience that shows you can manage service and develop a team effectively.
Be Authentic: We love authenticity! Don’t be afraid to let your personality come through in your writing. Share your unique experiences and what drives you to excel in hospitality – we want to get to know the real you.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role at Victors.
How to prepare for a job interview at Victors Newcastle
✨Know the Brand Inside Out
Before your interview, dive deep into Victors and East Coast Concepts. Familiarise yourself with their menu, values, and social media presence. This shows your genuine interest and helps you connect your passion for guest experience with their brand ethos.
✨Showcase Your Service Passion
Prepare examples that highlight your dedication to exceptional service. Think of specific situations where you went above and beyond for guests or improved team performance. This will demonstrate that you align with their commitment to not accept ordinary.
✨Be Ready to Discuss Team Development
As a Reservations Manager, you'll be managing service and developing your team. Come prepared with ideas on how you would train and motivate staff, as well as how you would handle challenges in a busy restaurant environment. This shows you're proactive and ready to take accountability.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about their approach to employee wellbeing or how they measure success in guest experiences. This not only shows your interest but also gives you a chance to assess if the company culture aligns with your values.