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- Tasks: Support operations by coordinating renewals and transitions for clients.
- Company: Dynamic company focused on excellent customer service and teamwork.
- Benefits: Pension, healthcare, dental, and childcare vouchers.
- Other info: Immediate start preferred; great opportunity for growth and learning.
- Why this job: Join a vibrant team and make a real difference in client relationships.
- Qualifications: Strong Excel and Word skills, proactive, and able to work under pressure.
The predicted salary is between 30000 - 40000 £ per year.
To provide support to the Operations and Transition teams and ensure excellent service to internal and external customers.
Responsibilities will include but may not be limited to:
- Co-ordinating the end to end Renewal Process, including:
- Initial kick off renewal process
- Working with the account manager to understand scope changes
- Co-ordinating the renewal team and liaising with account manager on renewal progress
- Sending the finalised renewal to account manager and/or client
- Holding weekly meetings with Head of Service to provide an update report on renewal progress and identifying potential risks to renewal
- Create new order within project tooling for time tracking and rev req purposes
- Working with the finance team to ensure the renewal is invoiced correctly
- Attending internal and external project kick off call, to explain ‘Acceptance into Service’ (AIS) Process and identify required client attendees for the AIS kick off.
- Co-ordinating and leading the client AIS kick off call and providing client the pre-reqs
- Co-ordinating and collecting information being passed between Modality Systems and the client
- Filing documentation in the correct data repositories
- Liaising with the Managed Services operations team to ensure they are provided with the required information
- Be a single point of contact between Modality Systems and the client
- Attend, minute, update and distribute actions following weekly AIS team meeting
- Attend Pipeline and Project Manager weekly team calls to understand status of pipeline and projects. These minutes will be distributed to the AIS team on a weekly basis.
- Modify entry in project tooling for time tracking and rev req purposes
- Notifying the finance team invoice is ready to be sent
- Co-ordinating and leading the client Off Boarding call and providing client the with pre-reqs
- Be a single point of contact between Modality and the customer
- Attend, minute, update and distribute actions regarding off boarding following weekly AIS team meeting
- Monthly rev req per region
- Month End invoice report per region
- Weekly ‘Working At Risk’ (WAR) report
- Weekly renewal status report
Skills, traits and experience required:
- Solid knowledge of Microsoft Excel and Word
- Flexible in nature and able to apply yourself to multiple activities
- Excellent verbal and written communication
- Good attention to detail
- Ability to work to deadlines, to work systematically and prioritise tasks
- Ability to work on own and as part of a team, and to work under pressure
- Organised with good time management skills
- Confident and resilient to deal with challenges from people within the business
- Good interpersonal skills and able to consult with a wide range of people at different levels
- Proactive communicator and willing to share information
- Exercises good judgement, knows when to flag issues and when to deal with independently
- Ideally has experience of working in a managed services environment
ADDITIONAL INFORMATION
BENEFITS: Pension, Healthcare/Dental, Childcare Vouchers
KEY SKILLS: Strong Excel and Word, very proactive, able to work independently and as part of a team. Will need someone to start ASAP so immediately available candidates will be preferred.
Office Coordinator employer: Victorious Job Search
Contact Detail:
Victorious Job Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Office Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to coordination and customer service. We suggest you role-play with a friend or family member to get comfortable. The more you practise, the more confident you'll feel when it’s your turn to shine!
✨Tip Number 3
Show off your skills! If you’ve got a knack for Excel or project management tools, consider creating a portfolio that highlights your past work. This can really set you apart from other candidates and give potential employers a taste of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for proactive individuals who can handle the fast-paced environment of managed services. Plus, applying directly can sometimes give you a leg up in the hiring process!
We think you need these skills to ace Office Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Office Coordinator role. Highlight your experience with Microsoft Excel and Word, as well as any relevant managed services background. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your organisational skills and ability to work under pressure, and don’t forget to show your enthusiasm for joining StudySmarter!
Show Off Your Communication Skills: Since this role involves liaising with various teams and clients, make sure your written application showcases your excellent verbal and written communication skills. We love candidates who can express themselves clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Victorious Job Search
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Office Coordinator role. Familiarise yourself with the responsibilities listed in the job description, especially around coordinating renewals and transitions. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Excel Skills
Since strong Excel knowledge is a key requirement, be prepared to discuss your experience with it. Think of specific examples where you've used Excel to manage data or track projects. If possible, bring along a portfolio showcasing your work with spreadsheets.
✨Demonstrate Your Communication Skills
As an Office Coordinator, you'll need excellent verbal and written communication skills. During the interview, practice clear and concise communication. You might even want to prepare a brief example of how you've effectively communicated with team members or clients in the past.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to handle pressure and prioritise tasks. Prepare for scenario-based questions where you might need to explain how you'd manage competing demands or resolve conflicts. Think of real-life situations where you've successfully navigated challenges.