At a Glance
- Tasks: Support Operations and Transition teams while ensuring excellent service to customers.
- Company: Join a dynamic team at Modality Systems, focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for personal growth.
- Other info: Ideal for those who thrive under pressure and love teamwork.
- Why this job: Be the key link between clients and our team, making a real difference every day.
- Qualifications: Strong Excel and Word skills, excellent communication, and a proactive attitude.
The predicted salary is between 36000 - 60000 £ per year.
To provide support to the Operations and Transition teams and ensure excellent service to internal and external customers.
Responsibilities will include but may not be limited to:
- Co-ordinating the end to end Renewal Process, including:
- Initial kick off renewal process
- Working with the account manager to understand scope changes
- Co-ordinating the renewal team and liaising with account manager on renewal progress
- Sending the finalised renewal to account manager and/or client
- Holding weekly meetings with Head of Service to provide an update report on renewal progress and identifying potential risks to renewal
- Creating new order within project tooling for time tracking and rev req purposes
- Working with the finance team to ensure the renewal is invoiced correctly
- Co-ordinating the end to end transition of new customers from project into Managed Services, including:
- Attending internal and external project kick off call, to explain ‘Acceptance into Service’ (AIS) Process and identify required client attendees for the AIS kick off.
- Co-ordinating and leading the client AIS kick off call and providing client the pre-reqs
- Co-ordinating and collecting information being passed between Modality Systems and the client
- Filing documentation in the correct data repositories
- Liaising with the Managed Services operations team to ensure they are provided with the required information
- Being a single point of contact between Modality Systems and the client
- Attending, minuting, updating and distributing actions following weekly AIS team meeting
- Attending Pipeline and Project Manager weekly team calls to understand status of pipeline and projects. These minutes will be distributed to the AIS team on a weekly basis.
- Modifying entry in project tooling for time tracking and rev req purposes
- Notifying the finance team invoice is ready to be sent
- Co-ordinating the end to end Off Boarding of customers from Managed Services, including:
- Co-ordinating and leading the client Off Boarding call and providing client the with pre-reqs
- Being a single point of contact between Modality and the customer
- Attending, minuting, updating and distributing actions regarding off boarding following weekly AIS team meeting
- Tracking financial reports, including but not limited to:
- Monthly rev req per region
- Month End invoice report per region
- Weekly ‘Working At Risk’ (WAR) report
- Weekly renewal status report
Skills, traits and experience required:
- Solid knowledge of Microsoft Excel and Word
- Flexible in nature and able to apply yourself to multiple activities
- Excellent verbal and written communication
- Ability to work to deadlines, to work systematically and prioritise tasks
- Ability to work on own and as part of a team, and to work under pressure
- Organised with good time management skills
- Confident and resilient to deal with challenges from people within the business
- Good interpersonal skills and able to consult with a wide range of people at different levels
- Proactive communicator and willing to share information
- Exercises good judgement, knows when to flag issues and when to deal with independently
- Ideally has experience of working in a managed services environment
Additional Information:
Strong Excel and Word, very proactive, able to work independently and as part of a team. Will need someone to start ASAP so immediately available candidates will be preferred.
Office Coordinator in St Albans employer: Victorious Job Search Ltd
Victorious Job Search Ltd is an outstanding employer for qualified plumbers in Greater London, offering a dynamic work environment that prioritises employee growth and development in the renewable energy sector. With comprehensive training on cutting-edge technologies and a commitment to sustainability, employees can expect meaningful work that contributes to both personal and professional advancement while being part of a forward-thinking team dedicated to making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Office Coordinator in St Albans
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Office Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to coordination and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Show off your skills! Bring examples of your work, especially if you’ve got experience with Excel and project management tools. This will help you stand out and demonstrate your ability to handle the responsibilities listed in the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Office Coordinator in St Albans
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your proficiency in Microsoft Excel and Word, as well as your ability to manage multiple tasks. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Office Coordinator role. Share specific examples of your past experiences that align with the responsibilities listed in the job description. We love a good story!
Show Off Your Communication Skills:Since excellent verbal and written communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure, and don’t forget to proofread! We appreciate attention to detail.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at Victorious Job Search Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Office Coordinator role. Familiarise yourself with the responsibilities listed in the job description, especially around coordinating renewals and transitions. This will help you speak confidently about how your skills align with what they need.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, prepare examples of how you've effectively communicated in previous roles. Think about times when you had to liaise with different teams or clients and how you ensured everyone was on the same page.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and deadlines. You might want to share specific tools or methods you use to stay organised, especially when dealing with financial reports or project updates. This will show that you can handle the pressure of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
