At a Glance
- Tasks: Support Operations and Transition teams while ensuring top-notch service for customers.
- Company: Join a dynamic company focused on managed services and customer satisfaction.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Other info: Fast-paced role with opportunities for growth and immediate start.
- Why this job: Be the key link between clients and teams, making a real difference every day.
- Qualifications: Strong Excel and Word skills, excellent communication, and a proactive attitude.
The predicted salary is between 30000 - 40000 € per year.
To provide support to the Operations and Transition teams and ensure excellent service to internal and external customers.
Responsibilities will include but may not be limited to:
- Co-ordinating the end to end Renewal Process, including:
- Initial kick off renewal process
- Working with the account manager to understand scope changes
- Co-ordinating the renewal team and liaising with account manager on renewal progress
- Sending the finalised renewal to account manager and/or client
- Holding weekly meetings with Head of Service to provide an update report on renewal progress and identifying potential risks to renewal
- Creating new order within project tooling for time tracking and rev req purposes
- Working with the finance team to ensure the renewal is invoiced correctly
- Co-ordinating the end to end transition of new customers from project into Managed Services, including:
- Attending internal and external project kick off call, to explain ‘Acceptance into Service’ (AIS) Process and identify required client attendees for the AIS kick off.
- Co-ordinating and leading the client AIS kick off call and providing client the pre-reqs
- Co-ordinating and collecting information being passed between Modality Systems and the client
- Filing documentation in the correct data repositories
- Liaising with the Managed Services operations team to ensure they are provided with the required information
- Being a single point of contact between Modality Systems and the client
- Attending, minuting, updating and distributing actions following weekly AIS team meeting
- Attending Pipeline and Project Manager weekly team calls to understand status of pipeline and projects. These minutes will be distributed to the AIS team on a weekly basis.
- Modifying entry in project tooling for time tracking and rev req purposes
- Notifying the finance team invoice is ready to be sent
- Co-ordinating the end to end Off Boarding of customers from Managed Services, including:
- Co-ordinating and leading the client Off Boarding call and providing client the with pre-reqs
- Being a single point of contact between Modality and the customer
- Attending, minuting, updating and distributing actions regarding off boarding following weekly AIS team meeting
- Tracking financial reports, including but not limited to:
- Monthly rev req per region
- Month End invoice report per region
- Weekly ‘Working At Risk’ (WAR) report
- Weekly renewal status report
- Solid knowledge of Microsoft Excel and Word
- Flexible in nature and able to apply yourself to multiple activities
- Excellent verbal and written communication
- Ability to work to deadlines, to work systematically and prioritise tasks
- Ability to work on own and as part of a team, and to work under pressure
- Organised with good time management skills
- Confident and resilient to deal with challenges from people within the business
- Good interpersonal skills and able to consult with a wide range of people at different levels
- Proactive communicator and willing to share information
- Exercises good judgement, knows when to flag issues and when to deal with independently
- Ideally has experience of working in a managed services environment
- Strong Excel and Word, very proactive, able to work independently and as part of a team.
Skills, traits and experience required:
Will need someone to start ASAP so immediately available candidates will be preferred.
Office Coordinator employer: Victorious Job Search Ltd
At Modality Systems, we pride ourselves on fostering a collaborative and dynamic work environment where our Office Coordinators play a crucial role in supporting our Operations and Transition teams. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, ensuring that you can thrive in your career while contributing to our mission of delivering exceptional service to our clients. Located in a vibrant area, our company culture promotes flexibility, teamwork, and open communication, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Office Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Office Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. Think about how your skills, especially in Excel and communication, can shine through. Practice common interview questions so you can nail it when the time comes.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Make sure your application stands out by tailoring it to the specific role and showcasing your relevant experience.
We think you need these skills to ace Office Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Office Coordinator role. Highlight your experience with coordinating processes and working with teams, as these are key aspects of the job. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills:Since this role involves a lot of liaising and reporting, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to show us you can communicate effectively, just like you would in the role.
Highlight Your Organisational Skills:Being organised is a must for this position! Share examples of how you've managed multiple tasks or projects simultaneously. We love to see candidates who can juggle responsibilities while keeping everything on track.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're proactive and keen to join our team!
How to prepare for a job interview at Victorious Job Search Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Office Coordinator role. Familiarise yourself with the responsibilities listed in the job description, especially around coordinating renewals and transitions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Excel Skills
Since strong knowledge of Microsoft Excel is a must-have for this role, be prepared to discuss your experience with it. Think of specific examples where you've used Excel to manage data or track projects. If possible, bring along a portfolio showcasing your work with spreadsheets to impress the interviewers.
✨Demonstrate Your Communication Skills
As an Office Coordinator, you'll need excellent verbal and written communication skills. During the interview, practice clear and concise communication. You might even want to prepare a brief example of how you've effectively communicated with team members or clients in the past, especially in high-pressure situations.
✨Be Ready to Discuss Time Management
This role requires strong organisational skills and the ability to prioritise tasks. Prepare to share examples of how you've managed multiple responsibilities or tight deadlines in previous roles. Highlight any tools or methods you use to stay organised, as this will demonstrate your proactive approach to managing your workload.
