VictorianPlumbing.co.uk is seeking a Customer Services Department Manager to lead, develop and inspire our multi-channel team. You will drive operational excellence across calls, live chat and email while ensuring a smooth post-purchase journey for our customers.
Based in Skelmersdale/Leyland, you will own SLAs, CSAT, and First Contact Resolution, working across Trading periods. A strong track record in e-commerce customer care and people leadership is essential.
#J-18808-Ljbffr
Head of Customer Service & Contact Centre Ops in Skelmersdale employer: Victorian Plumbing
VictorianPlumbing.co.uk is an exceptional employer that values teamwork and efficiency, offering a dynamic work culture at its Leyland site. Employees benefit from competitive pay, comprehensive training, and opportunities for career advancement, all while contributing to a vital weekend operation that ensures customer satisfaction. Join us to be part of a supportive environment where your contributions directly impact the success of our warehouse operations.
