At a Glance
- Tasks: Lead a friendly team to create dream bathrooms and ensure customer satisfaction.
- Company: Join the UK's favourite online bathroom retailer with a vibrant showroom in Formby.
- Benefits: Enjoy a competitive salary, bonuses, and a true work-life balance with Sundays off.
- Other info: Work in a supportive environment that values diversity and inclusion.
- Why this job: Be the captain of your showroom and make a real impact on customer experiences.
- Qualifications: Experience in retail management, strong leadership skills, and a passion for design.
The predicted salary is between 30000 - 40000 £ per year.
Ready to Make a Splash in Formby? At Victorian Plumbing, we’ve spent years becoming the UK’s favourite online bathroom retailer, but our Formby retail showroom is where the magic happens in person! We don't just sell taps and tiles; we help our customers turn their "bathroom blues" into the retreats of their dreams. We are looking for a Showroom Retail Manager who is ready to take the plunge and lead our fantastic Formby team. If you’re a natural leader with a "can-do" attitude and a passion for top-tier customer service, you’ll fit right in. We aren't about high-pressure sales tactics; we’re about flowing with the customer’s needs and ensuring their experience is nothing short of sparkling.
What’s the Role?
- Leading the Stream: Managing and motivating a small, friendly team to ensure they’re reaching their targets and providing expert advice.
- Leading a Specialist Team: Coaching your team to move beyond "order taking" and into high-value design consultations.
- Driving Growth: Using your commercial knowledge to identify local trade opportunities and elevate the showroom’s profile.
- The Perfect Finish: Ensuring the showroom looks immaculate from our luxury suites to our designer radiators—so customers can truly envision their dream space.
- Smooth Operations: Overseeing our ‘Collect From Store’ service, coordinating with our dispatch warehouse, and making sure every customer leaves with a smile (and the right parcel!).
- Customer Excellence: Ensuring every visitor receives a premium experience, from the first "hello" to the final delivery.
Why Join Victorian Plumbing?
- True Work-Life Balance: We are closed every Sunday.
- Earning Potential: A competitive base salary plus a bonus structure that actually rewards your showroom’s performance.
- Autonomy: We want you to run the showroom like it’s your own business, supported by the marketing powerhouse of the UK’s #1 online bathroom retailer.
Who You Are
- You have a proven track record in Big-Ticket Retail (Kitchens, Bathrooms, Furniture, or Luxury Goods).
- You are a people person who knows how to motivate a team to hit (and exceed) KPIs.
- You have a keen eye for detail and design.
- You are tech-savvy and comfortable using CRM.
- Proven Leadership: You’ve steered the ship before and know how to manage rotas, performance, and team dynamics.
- A Sales Mindset: While we aren't "hard-sell," you understand how to drive a team toward targets by highlighting the value of our range.
- A Sparkling Personality: You’re upbeat, professional, and pride yourself on being the helpful face of Victorian Plumbing.
- Attention to Detail: You can spot a smudge on a chrome tap from across the room and ensure every transaction is handled quickly and effectively.
Salary & Benefits
- Salary: Competitive, depending on experience.
- Location: 43 Stephenson Way, Formby, Liverpool, L37 8EG (Onsite).
- Hours: Monday to Saturday (8:30am – 5:00pm) with a scheduled day off during the week. Sundays: Relax! We are closed.
Equality, Diversity & Inclusion: Victorian Plumbing is an equal opportunity employer. We recruit solely on merit and do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to building a diverse workforce and providing a supportive environment for all. By applying, you consent to your data being processed in accordance with UK GDPR.
Retail Showroom Manager employer: Victorian Plumbing
At Victorian Plumbing, we pride ourselves on being more than just the UK's favourite online bathroom retailer; our Formby showroom is a vibrant hub where creativity meets customer service. We offer a supportive work culture that values work-life balance, with Sundays off and a competitive salary complemented by performance bonuses. Join us to lead a passionate team in a role that empowers you to make a real impact while enjoying opportunities for personal and professional growth in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Showroom Manager
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Victorian Plumbing's values and mission. This way, you can show how your leadership style aligns with their customer-first approach.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your experience in big-ticket retail and how you’ve motivated teams to exceed targets.
✨Tip Number 3
Bring your A-game to the showroom! When you visit for your interview, pay attention to the details—how the showroom is set up, the product displays, and customer interactions. This will help you discuss improvements and show your keen eye for design.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Retail Showroom Manager
Some tips for your application 🫡
Show Your Sparkling Personality:When writing your application, let your personality shine through! We want to see the upbeat and professional side of you that matches our vibe at Victorian Plumbing. Don’t be afraid to show us why you’re the perfect fit for our team!
Tailor Your Experience:Make sure to highlight your experience in Big-Ticket Retail, especially if you've worked with kitchens, bathrooms, or luxury goods. We love seeing how your past roles have prepared you to lead our showroom team to success!
Focus on Customer Excellence:Since we pride ourselves on providing a premium customer experience, share examples of how you've gone above and beyond for customers in your previous roles. Show us that you understand the importance of making every visitor feel special!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our fantastic team!
How to prepare for a job interview at Victorian Plumbing
✨Know Your Products
Before the interview, make sure you’re familiar with Victorian Plumbing’s product range. Understand the features and benefits of their bathroom products, as well as any current promotions. This knowledge will help you demonstrate your passion for the role and show that you can provide expert advice to customers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team to exceed targets or improved customer service. Being able to articulate your leadership style and how it aligns with the company’s values will set you apart.
✨Emphasise Customer Experience
Victorian Plumbing values a premium customer experience, so be ready to discuss how you would ensure every visitor leaves with a smile. Share your ideas on creating a welcoming showroom environment and how you would coach your team to engage with customers effectively.
✨Dress to Impress
As a Retail Showroom Manager, your appearance matters. Dress smartly and professionally for the interview to reflect the high standards of the showroom. This shows that you take the role seriously and understand the importance of presentation in retail.
