At a Glance
- Tasks: Lead a team to create dream bathrooms and deliver exceptional customer experiences.
- Company: Join the UK's favourite online bathroom retailer with a vibrant showroom.
- Benefits: Enjoy a competitive salary, performance bonuses, and a true work-life balance.
- Other info: Work in a supportive environment that values diversity and inclusion.
- Why this job: Be the face of transformation, helping customers envision their perfect spaces.
- Qualifications: Experience in retail, strong leadership skills, and a passion for design.
The predicted salary is between 30000 - 40000 £ per year.
At Victorian Plumbing, we’ve spent years becoming the UK’s favourite online bathroom retailer, but our Formby retail showroom is where the magic happens in person! We help customers transform their “bathroom blues” into dream retreats.
As the Showroom Retail Manager you will lead the team, ensuring high‑quality customer experience and driving growth:
- Lead, motivate, and manage a small team to reach targets and deliver expert advice.
- Coach the team beyond order‑taking into high‑value design consultations.
- Use commercial insight to identify local trade opportunities and increase showroom visibility.
- Maintain showroom appearance so customers can envision their dream space.
- Oversee the ‘Collect From Store’ service, coordinate with dispatch, and ensure timely delivery to customers.
- Provide premium customer experience from first greeting to final delivery.
Why Join Victorian Plumbing?
- True work‑life balance – closed every Sunday.
- Competitive base salary plus performance‑based bonus.
- Autonomy to run the showroom like your own business, backed by the UK’s leading online bathroom retailer.
Who You Are:
- Proven record in big‑ticket retail (kitchens, bathrooms, furniture, or luxury goods).
- People‑oriented leader who motivates teams to hit and exceed KPIs.
- Keen eye for detail and design.
- Tech‑savvy and comfortable using CRM.
- Experienced in managing rotas, performance, and team dynamics.
- Sales‑mindset that focuses on the value of the range rather than hard selling.
- Upbeat, professional, and the helpful face of Victorian Plumbing.
- Detail‑orientated—spot a smudge from afar and handle transactions swiftly.
Compensation & Details:
- Salary: Competitive, depending on experience.
- Location: 43 Stephenson Way, Formby, Liverpool, L37 8EG (Onsite).
- Hours: Monday to Saturday 8:30 am‑5:00 pm with a scheduled day off; Sundays closed.
Equality, Diversity & Inclusion:
Victorian Plumbing is an equal‑opportunity employer. We recruit solely on merit and do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to building a diverse workforce and providing a supportive environment for all. By applying, you consent to your data being processed in accordance with UK GDPR.
Retail Showroom Manager in Liverpool employer: Victorian Plumbing
Victorian Plumbing is an exceptional employer that prioritises work-life balance, offering a competitive salary and performance-based bonuses while fostering an environment of autonomy and creativity in the Formby showroom. With a strong focus on employee growth, team motivation, and a commitment to delivering premium customer experiences, we empower our staff to transform customer visions into reality. Join us to be part of a supportive and diverse workplace where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Showroom Manager in Liverpool
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Victorian Plumbing, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Victorian Plumbing!
We think you need these skills to ace Retail Showroom Manager in Liverpool
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Victorian Plumbing, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Victorian Plumbing and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Victorian Plumbing that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Victorian Plumbing
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
