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- Tasks: Be the friendly face of our company, supporting customers and the sales team.
- Company: Join a dynamic team in a buzzing office environment.
- Benefits: Gain valuable experience with clear career progression opportunities.
- Why this job: Perfect for problem-solvers who love helping others and want to grow in sales.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: 40 hours a week, Monday to Friday, based in Leyland.
The predicted salary is between 28800 - 43200 £ per year.
Join Our Team as a New Business Sales & Customer Services Administrator!Are you a people person with a passion for problem-solving? Do you love the buzz of a busy office and the satisfaction of a job well done? We\’re on the lookout for a talented New Business Sales & Customer Services Administrator to join our New Business Sales Team, and we think this could be the perfect fit for you.This isn\’t just an admin job; it\’s a dynamic role where you\’ll be the friendly face of our company. You\’ll work closely with our customers and provide essential support to our New Business Sales team. This is a brilliant opportunity to get your foot in the door and develop your skills across both customer service and sales, with a clear path for career progression into Account Management.
Responsibilities
- Customer Service: You\’ll be the first point of contact for our customers, handling their queries professionally via phone and email. You\’ll resolve issues quickly and efficiently, from deliveries and orders to product queries, and manage support tickets to ensure every request is tracked and resolved. You\’ll also escalate complex issues and listen to customer needs to offer proactive support and make their experience with us as smooth as possible.
- Sales & Administration: You\’ll provide essential administrative support to the New Business Sales team, including arranging returns and exchanges. You will maintain accurate customer records with the utmost discretion, identify and proactively follow up on potential sales leads, and check product availability to support sales inquiries and process orders. You\’ll also collaborate with the sales team to improve our processes and enhance the customer experience.
Qualifications
- A Great Communicator: You\’ll have excellent verbal and written skills, engaging with customers and colleagues in a professional and friendly manner.
- Empathetic and Analytical: You\’ll have a genuine desire to help others, with strong problem-solving skills to resolve customer issues efficiently.
- Organised and a Master of Multitasking: You\’ll be able to juggle multiple tasks and prioritise effectively in our fast-paced environment.
- Detail-Oriented: You\’ll have a keen eye for detail and a high level of accuracy, especially when handling sales orders and customer data.
- Tech-Savvy: You\’ll be comfortable with the Microsoft Office Suite (Word, Excel, Outlook) and ideally have prior experience with CRM systems.
- A Team Player: You\’ll work well both independently and as part of a team, collaborating effectively with colleagues to achieve shared goals.
- Experience: Previous experience in a hybrid administrative, sales, or customer service role is preferred.
Details
This role offers the chance to step into the world of sales and gain experience across the full sales cycle, from relationship management and business development to negotiation and, most importantly, delivering exceptional customer service. 40 Hours Per Week | Mon – Fri 08:30 AM – 17:00 PM | Based in Leyland
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Customer Service Administrator (New Business Sales) employer: Victorian Plumbing
Contact Detail:
Victorian Plumbing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator (New Business Sales)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your personality! Don’t be afraid to let your friendly side shine through during the interview. Remember, they’re looking for someone who fits in with the team, so be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Administrator (New Business Sales)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter. Remember, this role is all about being the friendly face of our company.
Tailor Your Application: Make sure to tailor your CV and cover letter to highlight your relevant experience in customer service and sales. We’re looking for someone who can juggle multiple tasks and has a keen eye for detail, so showcase those skills!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your achievements stand out, especially if they relate to problem-solving or multitasking.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Victorian Plumbing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with common customer queries and think about how you would handle them. This will show that you're proactive and genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, prepare to demonstrate these skills during the interview. Practice answering questions clearly and concisely, and don’t hesitate to share examples of how you've effectively communicated with customers in the past.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and empathy towards customers.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is key. Prepare to talk about how you manage multiple tasks and prioritise effectively. You might even want to bring a planner or digital tool you use to keep track of your tasks as a visual aid during the interview.
