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- Tasks: Support Aboriginal community members in navigating the justice system and connect them with essential services.
- Company: Victoria Aboriginal Legal Service, dedicated to justice and equity for Aboriginal communities.
- Benefits: Generous salary packaging, extra leave days, and ongoing professional development.
- Why this job: Make a real difference in your community while working in a supportive environment.
- Qualifications: Relevant qualifications or experience in community services and strong communication skills.
- Other info: Flexible hybrid work model and a culturally safe workplace.
The predicted salary is between 60000 - 80000 £ per year.
This is an Aboriginal and/or Torres Strait Islander designated position, classified under Section 12 Special Measures of the Equal Opportunity Act 2010.
Employment Type: Full-time, 12 months fixed-term (strong potential for ongoing)
Location: Preston VIC
Salary: $81,135.60 plus superannuation and salary packaging benefits
Flexible Work: Hybrid (1 day from home)
Make a Difference in Your Community
Victoria Aboriginal Legal Service (VALS) is an Aboriginal Community Controlled Organisation dedicated to providing culturally safe legal and support services for Aboriginal and Torres Strait Islander people across Victoria. Established in 1973, we advocate for justice, equity, and systemic change.
About the Role
As a Client Services Officer (CSO), you will be the vital cultural link between Aboriginal community members, VALS lawyers, and the courts. You will help clients navigate the justice system, provide short-term case work, and connect them with essential services. This role is hands-on, community-focused, and deeply rewarding.
Key responsibilities include:
- Supporting clients in court and explaining legal processes in plain language.
- Assessing client needs and risks, and making warm referrals to other services.
- Providing transport assistance, welfare checks, and advocacy.
- Engaging with the local Aboriginal community and maintaining strong service networks.
- Representing VALS at community meetings and forums.
- Performing administrative tasks including case notes and reporting.
What We’re Looking For
- Certificate, diploma, or degree in community services, social work, or similar - or relevant experience with willingness to study (supported by VALS).
- Knowledge of the Victorian legal system and issues impacting Aboriginal communities.
- Strong community connections and engagement experience.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a multidisciplinary team.
- Computer literacy (Microsoft Office and client management systems).
Mandatory requirements:
- Employee Working with Children Check
- Victorian Driver's License
- National Criminal History Check
- Proof of work rights in Australia
Why Join VALS
- 17.5% Leave Loading
- 5 additional days of annual leave on top of the standard 20 days
- Generous salary packaging up to $15,900 via Maxxia
- Opportunity to work alongside a passionate, culturally committed team
- Ongoing professional development and training opportunities
- A supportive, inclusive, and culturally safe workplace environment
Ready to make a difference? Apply now and help us deliver justice and support to those who need it most.
Client Service Officer in Preston employer: Victorian Aboriginal Legal Service
Contact Detail:
Victorian Aboriginal Legal Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Officer in Preston
✨Tip Number 1
Get to know the organisation! Research VALS and understand their mission, values, and the community they serve. This will help you connect with them during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or at community events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Prepare for the interview by practising common questions related to client service and community engagement. Think about your experiences and how they align with the role of a Client Service Officer at VALS.
✨Tip Number 4
Showcase your passion for community work! During interviews, share specific examples of how you've supported Aboriginal communities or similar groups. This will highlight your commitment and make you stand out as a candidate.
We think you need these skills to ace Client Service Officer in Preston
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for community service shine through. We want to see how much you care about making a difference in the lives of Aboriginal and Torres Strait Islander people.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We’re looking for specific examples that demonstrate your understanding of the Victorian legal system and your community engagement experience.
Be Clear and Concise: Keep your language straightforward and avoid jargon. We appreciate clarity, so explain your experiences and qualifications in a way that’s easy to understand. Remember, we want to know how you can help our clients navigate the justice system.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this rewarding role. We can’t wait to hear from you!
How to prepare for a job interview at Victorian Aboriginal Legal Service
✨Know Your Community
Familiarise yourself with the local Aboriginal community and its unique needs. Understanding the cultural context will help you connect better during the interview and demonstrate your commitment to supporting the community.
✨Understand the Legal Landscape
Brush up on the Victorian legal system and the specific issues affecting Aboriginal communities. Being able to discuss these topics confidently will show that you're not just interested in the role, but also in making a real difference.
✨Showcase Your Communication Skills
As a Client Service Officer, you'll need to explain complex legal processes in plain language. Prepare examples of how you've successfully communicated with clients or community members in the past to highlight your interpersonal skills.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations. Think about past experiences where you've had to advocate for someone or navigate a challenging scenario, and be ready to share those stories.
