At a Glance
- Tasks: Lead a dynamic team in delivering fine, fast food and exceptional customer service.
- Company: Join Yolk, a vibrant cafe chain focused on happiness and delicious food.
- Benefits: Guaranteed hours, paid breaks, free food, and discounts on retail items.
- Other info: Exciting growth plans and a big-hearted team ready to support you.
- Why this job: Grow your skills in a supportive environment with real opportunities for career progression.
- Qualifications: Passion for food and customer service; leadership skills are a plus.
The predicted salary is between 24000 - 30000 £ per year.
We’re looking to add fantastic people to join our growing business as Team Leaders at Yolk. Our cafes are all about ‘fine, fast food’ and there’s nothing we love more than making our guests happy with our delicious food and coffee! All of our team work both back and front of house so there is plenty of variety in your daily tasks!
You'll be trained to be equally comfortable serving our guests, making coffees and bagging-up orders as well as in the kitchen preparing ingredients, making sauces, and making our delicious dishes! Our Team Leaders are very hands on, supporting and training our Team Members, showcasing their skills and expertise and demonstrating best practice in food prep, making menu items to spec, serving world‑class drinks and next‑level customer service.
Real Yolk champions, our Team Leaders support our managers too by having their finger on the pulse, completing H&S due diligence checks, collating customer orders and helping to lead smooth‑running shifts. This role is a FULL TIME position, with a guaranteed minimum of 30 hours per week. We'll need you to be fully flexible to work across the week and across our operational hours (working 5 days out of 7).
The team is super big‑hearted and very talented – they’ll support you from day one. We’ve got lots of exciting opening plans over the next year and there’s a huge focus on promoting from within, so this is a great time to join our team. This is a place where you can learn, grow and develop skills that will stand you in good stead for a lifetime. If this sounds music to your ears, we want to hear from you – please apply now!
Benefits:- No zero‑hour contracts (you’ll get guaranteed minimum hours each week).
- Fortnightly pay for hourly paid team (and monthly pay for salaried team).
- Paid breaks – you’re working hard and breaks are an important part of your day!
- Free food on shift – whether it’s breakfast, lunch or dinner, you can choose a menu item to enjoy on your break!
- Free hot drinks – a much loved perk of the job.
- 50% off retail items – fancy some chocolate, crisps or a cold drink? Enjoy our retail range at half price.
- Birthdays off – paid! You get your birthday (or a replacement day 5 days either side of your birthday) as a paid day of holiday.
- Refer a friend scheme – successfully refer a fantastic friend to work with us and reap the benefits.
- Career development and progression plan.
- Access to Westfield Rewards – an online shopping portal where you can get serious discounts at high street brands and get cash back on purchases through the portal too!
- Westfield Health Cash Plan – get cash‑back on health purchases such as dental visits, opticians, sports massage, holistic therapies, prescriptions, vaccinations and much more.
- Access to 6 free counselling sessions per year (through an independent external counsellor).
- DoctorLine24 – a 24/7 telephone/online GP service offering same day appointments and able to send prescriptions to a pharmacy near your home or work!
- Employee Assistance Program – 24/7 phoneline to help with any help or advice you may need.
We want our team members to grow and develop and offer full training and development in their roles plus lots of additional learning & development opportunities available to all roles within the business to foster an environment where everyone is constantly building their skill set at Yolk and beyond!
Team Leader employer: Victoria
At Yolk, we pride ourselves on being an exceptional employer, offering a vibrant work culture where Team Leaders play a pivotal role in creating memorable experiences for our guests. With guaranteed hours, paid breaks, and a focus on internal promotions, we provide ample opportunities for personal and professional growth, all while enjoying fantastic perks like free food and discounts. Join our big-hearted team and be part of an exciting journey as we expand and innovate in the world of fine, fast food!
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Yolk's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their big-hearted crew.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests happy, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your teamwork spirit! Team Leaders at Yolk need to support and train others, so be prepared to discuss how you've worked well in a team before. Highlight any leadership roles or mentoring experiences you've had!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Yolk family. Don’t miss out on this chance to grow and develop your skills with us!
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Show Your Passion for Food and Service:When writing your application, let us know why you love food and customer service! Share any experiences that highlight your enthusiasm for making guests happy, whether it’s through serving delicious dishes or crafting the perfect coffee.
Be Yourself:We want to get to know the real you! Don’t be afraid to show your personality in your application. Use a friendly tone and share your unique experiences that make you a great fit for our team at Yolk.
Highlight Your Team Spirit:As a Team Leader, you’ll be supporting and training others. Make sure to mention any past experiences where you’ve worked well in a team or led others. We love seeing how you can contribute to our big-hearted team!
Apply Through Our Website:Ready to join us? Make sure to apply through our website for the best chance of getting noticed! It’s super easy, and we can’t wait to see your application come through.
How to prepare for a job interview at Victoria
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with Yolk's menu and offerings. This shows your genuine interest in the role and helps you answer questions about food preparation and customer service confidently.
✨Showcase Your Leadership Skills
As a Team Leader, you'll be supporting and training others. Prepare examples of how you've successfully led a team or trained someone in the past. Highlight your ability to motivate and inspire others, as this is key for the role.
✨Demonstrate Flexibility and Adaptability
Yolk values flexibility, so be ready to discuss your availability and willingness to work various shifts. Share experiences where you adapted to changing situations or took on different roles within a team.
✨Emphasise Customer Service Excellence
Customer satisfaction is at the heart of Yolk’s mission. Prepare to discuss how you’ve gone above and beyond for customers in previous roles. Use specific examples to illustrate your commitment to providing world-class service.
