At a Glance
- Tasks: Provide hands-on IT support and improve tech infrastructure for a leading advisory firm.
- Company: Join a respected international advisory firm at the forefront of risk and strategy.
- Benefits: Earn up to £38K with excellent benefits and hybrid working options.
- Other info: Opportunity for career growth in a collaborative team atmosphere.
- Why this job: Make a real impact by supporting innovative tech solutions in a dynamic environment.
- Qualifications: Experience in 2nd Line IT support and strong troubleshooting skills required.
The predicted salary is between 31500 - 38500 £ per year.
IT Support Engineer Business Intelligence Sector Up to 38K, depending on experience + benefits Permanent West End Hybrid3-IT/Rv F
About the Client
VWA is working with a highly respected international advisory firm that operates at the intersection of risk, strategy and intelligence.
They are looking for a proactive IT Support Engineer to join the team.
About the IT Support Engineer role
This is a hands-on IT Support Engineer role supporting employees across the organisation, providing both first and second-line technical support while helping to maintain and improve IT infrastructure, Microsoft 365 environment, cybersecurity posture and business systems.
Responsibilities will include (but are not limited to)
- Provide first and second-line IT support to employees across the organisation.
- Take ownership of incidents and service requests from investigation through to resolution, ensuring excellent customer service throughout.
- Troubleshoot Windows, Microsoft 365, networking, VPN, printing, hardware and application issues.
- Support and maintain network infrastructure, including switches, wireless networks and firewalls.
- Support cybersecurity activities
- Provide guidance and technical support to junior members of the IT team as the department grows.
- Support on additional ad-hoc tasks, as required.
Essential Skills and Experience
- Previous hands-on experience in a 2nd Line IT support role or equivalent.
- Strong troubleshooting skills across Windows 11, Microsoft 365 and end-user computing.
- Excellent working knowledge of Microsoft 365 administration and support.
- Experience supporting Microsoft Entra ID, Exchange Online, Teams, Share Point and One Drive.
- Experience administering Microsoft Intune or another endpoint management platform.
- Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and VLANs.
- Experience using service desk and ticket management systems.
- Experience supporting both office-based and remote users.
- Strong analytical and problem-solving skills with a logical approach to troubleshooting.
- Excellent communication and customer service skills with the ability to explain technical concepts to non-technical users.
- Demonstrable experience managing technical issues independently with minimal supervision.
- Proactive, able to work well independently and as part of a team
- Strong attention to detail
- Able to take ownership of problems through to resolution
Additional Information
- Salary up to £38K, dependent on experience
- plus excellent benefits
- Hybrid working pattern available once settled in the role
- West End office location
- #J-18808-Ljbffr
IT Support Engineer in West End employer: VICTORIA WALL ASSOCIATES LIMITED
As an Executive Assistant in the financial services sector, you will thrive in a dynamic and supportive work environment that values your contributions. Our company offers competitive pay, opportunities for professional development, and a culture that promotes work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
VICTORIA WALL ASSOCIATES LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in West End
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what VICTORIA WALL ASSOCIATES LIMITED values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges VICTORIA WALL ASSOCIATES LIMITED might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at VICTORIA WALL ASSOCIATES LIMITED!
✨Direct Apply to VICTORIA WALL ASSOCIATES LIMITED
Let's not forget to apply directly through the VICTORIA WALL ASSOCIATES LIMITED website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in West End
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at VICTORIA WALL ASSOCIATES LIMITED.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at VICTORIA WALL ASSOCIATES LIMITED. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at VICTORIA WALL ASSOCIATES LIMITED
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
