At a Glance
- Tasks: Provide hands-on IT support and improve tech infrastructure for a leading advisory firm.
- Company: Join a respected international advisory firm at the forefront of risk and strategy.
- Benefits: Earn up to £38K with excellent benefits and hybrid working options.
- Other info: Opportunity for career growth in a collaborative team atmosphere.
- Why this job: Make a real impact by supporting innovative tech solutions in a dynamic environment.
- Qualifications: Experience in 2nd Line IT support and strong troubleshooting skills required.
The predicted salary is between 31500 - 38500 £ per year.
IT Support Engineer Business Intelligence Sector Up to 38K, depending on experience + benefits Permanent West End Hybrid3-IT/Rv F
About the Client
VWA is working with a highly respected international advisory firm that operates at the intersection of risk, strategy and intelligence.
They are looking for a proactive IT Support Engineer to join the team.
About the IT Support Engineer role
This is a hands-on IT Support Engineer role supporting employees across the organisation, providing both first and second-line technical support while helping to maintain and improve IT infrastructure, Microsoft 365 environment, cybersecurity posture and business systems.
Responsibilities will include (but are not limited to)
- Provide first and second-line IT support to employees across the organisation.
- Take ownership of incidents and service requests from investigation through to resolution, ensuring excellent customer service throughout.
- Troubleshoot Windows, Microsoft 365, networking, VPN, printing, hardware and application issues.
- Support and maintain network infrastructure, including switches, wireless networks and firewalls.
- Support cybersecurity activities
- Provide guidance and technical support to junior members of the IT team as the department grows.
- Support on additional ad-hoc tasks, as required.
Essential Skills and Experience
- Previous hands-on experience in a 2nd Line IT support role or equivalent.
- Strong troubleshooting skills across Windows 11, Microsoft 365 and end-user computing.
- Excellent working knowledge of Microsoft 365 administration and support.
- Experience supporting Microsoft Entra ID, Exchange Online, Teams, Share Point and One Drive.
- Experience administering Microsoft Intune or another endpoint management platform.
- Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and VLANs.
- Experience using service desk and ticket management systems.
- Experience supporting both office-based and remote users.
- Strong analytical and problem-solving skills with a logical approach to troubleshooting.
- Excellent communication and customer service skills with the ability to explain technical concepts to non-technical users.
- Demonstrable experience managing technical issues independently with minimal supervision.
- Proactive, able to work well independently and as part of a team
- Strong attention to detail
- Able to take ownership of problems through to resolution
Additional Information
- Salary up to £38K, dependent on experience
- plus excellent benefits
- Hybrid working pattern available once settled in the role
- West End office location
- #J-18808-Ljbffr
IT Support Engineer in West End employer: VICTORIA WALL ASSOCIATES LIMITED
As an Executive Assistant in the financial services sector, you will thrive in a dynamic and supportive work environment that values your contributions. Our company offers competitive pay, opportunities for professional development, and a culture that promotes work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
VICTORIA WALL ASSOCIATES LIMITED Recruitment Team
