Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client communications and provide exceptional support in a veterinary setting.
- Company: Join CVS Vets, a leading veterinary group dedicated to animal care.
- Benefits: Enjoy competitive pay, generous leave, staff discounts, and mental health support.
- Why this job: Make a real difference in pets' lives while growing your career in a supportive environment.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a plus.
- Other info: Structured career development pathway with a focus on inclusivity and teamwork.
The predicted salary is between 20000 - 30000 £ per year.
Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We are on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Victoria Veterinary Clinic.
Role Details
- Location: Based at our practice in Staple Hill - 47 Victoria Street, Staple Hill, Bristol, BS16 5JP
- Contract: Permanent
- Hours: 29 hours per week
- Shift Pattern: Monday, Thursday and Friday, working 08:30 - 18:30 with a 1:5 share in the Saturday morning 08:30 - 12:30 rota
About the Role
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
Who We’re Looking For
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You
- Competitive salary aligned with the National Minimum Wage (effective 1 April 2025)
- Generous 5-week annual leave plus Bank Holidays (pro rata)
- A collaborative and supportive team environment
- Staff discounts on veterinary services and products
- Access to our Employee Assistance Programme and over 400 Mental Health First-Aiders
- And so much more!
Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you will gain the knowledge and confidence to deliver top-tier client service and advance your career with us. CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We are committed to building a workforce that reflects the diverse communities we serve. Ready to join us? Click the 'Apply Now' button below.
Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Veterinary Receptionist in Bristol employer: Victoria Vets
Contact Detail:
Victoria Vets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in Bristol
✨Tip Number 1
Get to know the practice! Before your interview, check out CVS Vets online and learn about their values and mission. This will help you connect with the team and show that you're genuinely interested in putting pets first.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be the first point of contact for clients. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle those emotional situations with grace.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a client. This will demonstrate your commitment to providing outstanding service, which is key in this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and ready to join our supportive community at CVS Vets.
We think you need these skills to ace Veterinary Receptionist in Bristol
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any relevant experiences you have with pets or in a veterinary setting to show us that you're the perfect fit for our team.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Veterinary Receptionist role. Highlight your previous receptionist experience and any customer service skills that align with what we’re looking for at CVS Vets.
Be Professional Yet Personable: While we want to see your personality, remember to keep it professional. Use clear language and a friendly tone in your application to reflect the warm welcome we provide to our clients.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at CVS Vets.
How to prepare for a job interview at Victoria Vets
✨Know Your Stuff About Pets
Brush up on your knowledge of common pets and their needs. Being able to discuss pet care, behaviour, and health will show your passion for animals and help you connect with the interviewers.
✨Practice Your Communication Skills
Since you'll be handling calls and client interactions, practice clear and friendly communication. Role-play with a friend to simulate answering phone calls or greeting clients, ensuring you come across as warm and professional.
✨Show Empathy and Resilience
Prepare examples of how you've handled emotional situations in the past. Demonstrating your ability to provide support to distressed clients will highlight your suitability for the role and align with the clinic's values.
✨Familiarise Yourself with the Practice
Take some time to research CVS Vets and the Victoria Veterinary Clinic. Understanding their mission and values will allow you to tailor your answers and show that you're genuinely interested in being part of their team.
