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For Companies At a Glance
- Tasks: Greet and serve customers, ensuring a memorable shopping experience.
- Company: Join FatFace, a vibrant brand known for its friendly atmosphere and quality products.
- Benefits: Enjoy discounts, online perks, learning opportunities, and enhanced family-friendly policies.
- Why this job: Be part of a fun team, learn about great products, and make customers smile.
- Qualifications: Customer service experience is a plus, but enthusiasm and teamwork are key!
- Other info: Weekend availability required; perfect for students looking for flexible hours.
Job Type: Permanent, Part-time (8 hours - weekend availability required)
Role Overview
You put the customer at the heart of everything that you do, as the face of our business, greeting and serving our customers in a friendly, enthusiastic and professional manner. You are genuinely attentive and interested in our customers' needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible.
Role Responsibilities
- To both greet and thank customers along with wishing them a fond farewell in a warm and friendly manner, ensuring they have had a memorable experience with us.
- Provide exceptional service at all times utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales.
- Efficient and attentive service at the tills processing sales, orders and refunds.
- Processing deliveries and helping to get all of the replenishment and new stock onto the shop floor.
- General housekeeping and tidying of the shop floor and back of house.
- Keeping up to date with company activity and promotions.
- Supporting floor moves, sale set ups and launches.
- To abide by all FatFace policies and procedures.
- Ensure GDPR procedures are adhered to at all times.
Experience
- Experience in a customer service environment is desirable but not essential.
- Excellent interpersonal and communication skills.
- Ability to work productively in a high-pressure environment.
- Confidence in taking the initiative and working under own direction at times.
- Team player.
- Great time management.
Benefits of working with us
- Generous monthly discount allowance.
- Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts etc).
- THRIVE Our learning management system - access from day one with 1000's of pieces of learning.
- Dental Insurance (employee funded).
- EAP support around the clock - UNUM/Retail Trust/Fashion Textiles Support.
- Sabbatical leave in line with service.
- Enhanced Family Friendly policies i.e. Maternity Leave.
Crew Member employer: Victoria Square Belfast
Contact Detail:
Victoria Square Belfast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crew Member
✨Tip Number 1
Familiarise yourself with the products and services offered by StudySmarter. Being knowledgeable about what we provide will help you engage with customers effectively and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or part-time work, gaining experience in a fast-paced environment will showcase your ability to handle pressure and interact positively with customers.
✨Tip Number 3
Showcase your teamwork abilities by discussing past experiences where you collaborated with others. Highlighting your capacity to work well in a team will resonate with us, as we value a supportive work environment.
✨Tip Number 4
Be prepared to discuss how you would handle specific customer service situations. Think of examples where you went above and beyond for a customer, as this will demonstrate your commitment to providing exceptional service.
We think you need these skills to ace Crew Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant customer service experience, even if it's not extensive. Emphasise your interpersonal skills and ability to work in a team, as these are crucial for the Crew Member role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at FatFace and how you can contribute to their customer-centric approach.
Showcase Relevant Skills: In your application, highlight skills such as communication, time management, and the ability to work under pressure. Provide examples of how you've demonstrated these skills in previous roles or experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Victoria Square Belfast
✨Show Your Enthusiasm
As a Crew Member, your role is all about customer interaction. Make sure to express your enthusiasm for the position and the company during the interview. Share why you love their products and how you can contribute to creating a memorable experience for customers.
✨Demonstrate Customer Service Skills
Even if you don't have extensive experience, think of examples from your past where you've provided excellent customer service. Highlight your ability to listen to customer needs and respond positively, as this is crucial for the role.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult customer or managing multiple tasks at once. Practise your responses to these scenarios to show that you can thrive in a high-pressure environment.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the team dynamics, training opportunities, or company culture. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
