At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer experiences and achieve sales targets.
- Company: Join Nespresso, a luxury brand committed to sustainability and innovation.
- Benefits: Enjoy a competitive salary, bonus, free coffee, and 25 days holiday.
- Other info: Dynamic role with opportunities for personal development and growth.
- Why this job: Be part of a B Corp certified company making coffee a force for good.
- Qualifications: Previous retail supervisory experience with a focus on customer service.
Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. We are a B Corp certified company and committed to Reducing, Reusing and Recycling: making coffee a force for good.
Your impact
Ultimately, you will be responsible for attaining the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance. Your other key responsibilities will include:
- Completing shop floor observations and providing feedback to the team in line with management support.
- Utilising customer experience and everyday coaching across the team.
- Delivering a high standard of customer service.
- Facilitating team training sessions.
- Taking accountability for managing and resolving escalated complaints.
- Monitoring and leading on internal control processes.
- Leading on ad hoc audits.
Your ingredients for success
To be successful in this role you will already have previous supervisory shop floor experience in the retail sector, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill-set. Other key attributes include:
- A proven track record of delivering exceptional customer service.
- A strong understanding of the retail and competitive environment in which the Nespresso business operates.
- Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
- The ability to maintain and support a positive and collaborative team culture.
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
Nespresso: Retail Supervisor in Belfast employer: Victoria Square Belfast
Nespresso is an exceptional employer, offering a vibrant work culture in Belfast that prioritises personal development and employee growth. With benefits such as a competitive salary, annual bonuses, and a complimentary Nespresso machine with monthly capsule allowances, we foster a supportive environment where passion for coffee and customer service thrives. Join us in our commitment to sustainability and be part of a team that values innovation and excellence.
