# Nespresso: Retail SupervisorNespresso**Share**| | || --- | --- || Location: | Upper Ground Floor || Contract: | Permanent, Full Time || Closing Date: | 21/06/26 |## How to Apply### **Business Area: Nespresso Retail**### **Location: Belfast**### **Salary: £32,243 per annum****Some of our fantastic benefits*** Up to 10% annual bonus* Complimentary Nespresso machine and monthly allowance of capsules* 25 days holiday entitlement with bank holidays on top* A focus on personal development and growth**We are looking for a proactive and commercially driven Retail Supervisor to join our Belfast team on a full-time basis (40 hours a week).**Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. We are a B Corp certified company and committed to **Reducing, Reusing and Recycling:** making coffee a force for good.**Your impact**Ultimately, you will be responsible for attaining the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.Your other key responsibilities will include:* Completing shop floor observations and providing feedback to the team in line with management support.* Utilising customer experience and everyday coaching across the team.* Delivering a high standard of customer service.* Facilitating team training sessions.* Taking accountability for managing and resolving escalated complaints.* Monitoring and leading on internal control processes.* Leading on ad hoc audits.**Your ingredients for success**To be successful in this role you will already have previous supervisory shop floor experience in the retail sector, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill-set.Other key attributes include:* A proven track record of delivering exceptional customer service.* A strong understanding of the retail and competitive environment in which the Nespresso business operates.* Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.* The ability to maintain and support a positive and collaborative team culture.**We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.** To apply, please visit: Retail Supervisor - Belfast Job Details | Nestle Operational Services Worldwide SA #J-18808-Ljbffr
