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- Tasks: Support operations and administration to ensure smooth practice workflow and team collaboration.
- Company: Join a modern GP practice focused on improving healthcare accessibility.
- Benefits: Competitive salary, NHS pension, health support, and personal development opportunities.
- Why this job: Be part of a friendly team making a real difference in healthcare.
- Qualifications: Strong organisational skills and a passion for teamwork.
- Other info: Work in a dynamic environment with a focus on innovation and continuous improvement.
The predicted salary is between 30000 - 40000 £ per year.
To assist with the delivery of proactive-oriented operations administration and provide general administrative support to the VMC Operations team. The Operations Support Lead (Workflow) works alongside the Operations Support Lead (QoF) to ensure that issues are spotted ahead of time and resolved in a solution-based way to ensure effective operations of the practice. The role also includes overseeing the practices workflow and document management processes, with the support of the Deputy Practice Manager (Operations).
Core Responsibilities:
- Ensure administrative and organisational tasks are completed accurately and within required timescales.
- Support the Practice Manager and Deputy Practice Manager (Operations) in the safe and efficient running of the practice.
- Work collaboratively to maintain an engaged and motivated practice team.
- Support operational projects, service development, and continuous improvement, ensuring compliance with legal and contractual requirements.
- Assist in implementing improvements to administrative and operational processes.
- Manage clinical rotas, ensuring accuracy, adequate cover, and timely escalation of issues.
- Book and monitor locums to maintain appropriate clinical cover.
- Process starters and leavers, including inductions and required documentation.
- Update governance data weekly, investigating and reporting significant changes.
- Complete audits and run monthly DNA reports.
- Arrange clinical supervision sessions.
- Monitor and report on workflow performance and service delivery metrics.
- Support staff training and provide operational assistance where required.
- Work with teams to ensure workflow processes are followed consistently.
- Act as a point of contact for workflow queries and elevate issues where appropriate.
- Provide hands-on support during periods of high demand and ensure service continuity when required.
About Victoria Medical Centre:
We are now settled into our ultra-modern purpose-built premises post-merger – built in 2021. We are a training practice for Foundation doctors and GP trainees, with 30,000 patients, 33 consulting rooms, 2 operating suites and a private suite. We also have a training academy, daily training huddles, clinical meetings, an active PCN, a branch surgery and separate open access mental health hub in the Foundry, both located in the town's main shopping centre. Our aim is to improve accessibility to healthcare, working with a variety of Health Care professionals within VMC and our Primary Care Network. If you would like to work in a modern GP Practice, enjoy working with technology and are keen to improve the future of Healthcare, this is the role for you.
Benefits:
- Enrolment to the NHS Pension Scheme
- Competitive salary
- Management support
- Free access for all staff and their family to our Health and Wellbeing support programme
- Personal and professional development opportunities
- Open, caring and positive culture
- Friendly, supportive team
Operations Support Lead (Workflow) in Eastbourne employer: Victoria Medical Centre
Contact Detail:
Victoria Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Lead (Workflow) in Eastbourne
✨Tip Number 1
Network like a pro! Reach out to current employees at Victoria Medical Centre on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding their workflow processes. Familiarise yourself with how they manage clinical rotas and document management. Showing that you know your stuff will impress the hiring team!
✨Tip Number 3
Don’t just wait for job openings; be proactive! Keep an eye on our website for new roles and apply as soon as they pop up. The early bird catches the worm, right?
✨Tip Number 4
Show your passion for improving healthcare! During interviews, share your ideas on operational improvements or how you’ve tackled challenges in previous roles. This will demonstrate your commitment to the practice's mission.
We think you need these skills to ace Operations Support Lead (Workflow) in Eastbourne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience for the Operations Support Lead role. We want to see how your skills align with our needs, so don’t be shy about showcasing your administrative prowess!
Showcase Your Team Spirit: Since collaboration is key in our practice, let us know about your experiences working in teams. Share examples of how you’ve supported colleagues or contributed to a positive work environment – we love a good team player!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Victoria Medical Centre
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Operations Support Lead (Workflow). Familiarise yourself with tasks like managing clinical rotas and supporting operational projects. This will help you demonstrate your knowledge and show how you can contribute to the team.
✨Showcase Your Problem-Solving Skills
Since the role involves spotting issues ahead of time and resolving them, prepare examples from your past experiences where you've successfully tackled challenges. Be ready to discuss how you approached these situations and what solutions you implemented.
✨Emphasise Team Collaboration
This position requires working closely with various team members, so highlight your ability to collaborate effectively. Share instances where you've worked in a team to achieve common goals, especially in a healthcare or administrative setting.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the practice's workflow processes, team dynamics, and any ongoing projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.