Compliance Coordinator in Eastbourne

Are you a passionate, organised, enthusiastic individual? We are pleased to offer an exciting opportunity to join our team on a 12-month fixed-term contract. This position has been created as a replacement for an existing role and offers the chance to gain valuable experience within a supportive and collaborative environment. As the contract approaches its end date, the organisation will review its operational needs and consider whether an extension may be possible. However, any extension cannot be guaranteed and will be subject to business requirements. We welcome applications from motivated individuals who are looking to make a positive contribution and develop their skills while supporting our team and patients.

The Compliance Administration Coordinator provides high-level administrative and coordination support to the Deputy Practice Manager Compliance and Office Managers to ensure the smooth and efficient running of administrative services within the Practice. The role supports the administration, reception, and secretarial teams through workflow coordination, monitoring of service targets, compliance support, staff onboarding assistance, stock control, and operational continuity during periods of increased demand or reduced staffing levels. The post holder does not hold formal line management responsibility but will provide day-to-day coordination and support across administrative functions as directed by the management team.

Main duties of the job

• Support the Deputy Practice Manager Compliance and Office Managers with day-to-day administrative coordination.
• Assist with staff rotas, annual leave monitoring, workload management, and identifying staffing gaps.
• Help maintain efficient administrative processes and contribute to service improvements.
• Support staff onboarding, inductions, training coordination, and development activities.
• Prepare reports, audits, meeting agendas, minutes, and other governance documentation.
• Provide reception and telephone support during periods of increased demand.
• Assist with compliance monitoring, record keeping, and facilities management tasks.
• Support the investigation and documentation of incidents, significant events, and learning events.
• Contribute to staff communications, including meetings and internal updates.
• Help implement new procedures, protocols, and administrative initiatives.
• Assist with ordering and monitoring clinical and non-clinical stock and supplies.
• Build positive working relationships and escalate issues appropriately to the management team.

About us

We are now settled into our ultra-modern purpose-built premises post-merger - built in 2021. We are a training practice for Foundation doctors and GP trainees, with 30,000 patients, 33 consulting rooms, 2 operating suites and a private suite. We also have a training academy, daily training huddles, clinical meetings, an active PCN and a branch surgery, located in the town's main shopping centre. Our aim is to improve accessibility to healthcare, working with a variety of Health Care professionals within VMC and our Primary Care Network. If you would like to work in a modern GP Practice, enjoy working with technology and are keen to improve the future of Healthcare, this is the role for you.

Benefits of working at Victoria Medical Centre:

• Enrolment to the NHS Pension Scheme
• Management support
• Free access for all staff and their family to our Health and Wellbeing support programme
• Personal and professional development opportunities
• Open, caring and positive culture
• Friendly, supportive team

Person Specification

Knowledge and Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Ability to take instructions
• Excellent interpersonal skills with the ability to build positive working relationships.
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Ability to provide guidance and informal training to administrative staff

Experience

• Experience of administrative duties
• Experience of working with the general public
• Experience of working in primary care
• Experience as an administrator in a GP practice
• Experience supporting or training administrative staff.

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Proactive and solution-focused, with the ability to make constructive suggestions to improve processes

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• NVQ Level 2 in Health and Social Care

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.