At a Glance
- Tasks: Be the friendly face of our practice, managing appointments and supporting patients.
- Company: Join Victoria Medical Centre, a welcoming place focused on patient care.
- Benefits: Gain valuable skills, work experience, and a pathway to NHS careers.
- Other info: Develop transferable skills in a supportive, team-oriented environment.
- Why this job: Make a real difference in patients' lives while building your career.
- Qualifications: GCSE English and maths at grade 4 or above; good communication skills.
The predicted salary is between 15000 - 20000 € per year.
About the role
Victoria Medical Centre is seeking an enthusiastic Patient Co-ordinator Apprentice to act as the first point of contact for patients, providing reception support and managing appointments, enquiries, and communications.
Primary Responsibilities
- Maintain and monitor the practice appointment system
- Process personal, telephone, and email requests for appointments
- Answer incoming phone calls and transfer or handle callers’ requests appropriately
- Signpost patients to the correct service
- Initiate contact with and respond to requests from patients, team members and external agencies
- Clinically code data on Emis Web
- Photocopy documentation as required
- Perform data entry of new and temporary registrations and relevant patient information
- Input data into patients’ healthcare records as necessary
- Direct requests for information (e.g., SAR, insurance/solicitors letters and DVLA forms) to the administrative team
- Manage all queries efficiently
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
Secondary Responsibilities
- Partake in audit as directed by the audit lead
- Support administrative staff, providing cover during staff absences
- Act on incoming emails and correspondence as necessary
- Scan patient-related documentation and attach scanned documents to patients’ healthcare records
- Complete opening and closing procedures in accordance with the duty rota
- Produce, maintain and participate in the receptionist rota for lunch and out-of-hours cover
Future Prospects
- Develop highly transferable skills in communication, organisation, IT systems, and customer service.
- Work within a multidisciplinary team and understand how a GP practice operates.
- Experience in handling confidential information and real-world problem solving.
- Hands‑on involvement in reception, admin, and patient coordination tasks.
- Opportunity to take ownership of tasks and build confidence early in your career.
- Routes into NHS careers, healthcare administration, management, or specialist roles such as medical secretary or care coordinator.
Qualifications
- GCSE English and maths at grade 4 or above or equivalent
- Good communication skills and confidence speaking to people
- Friendly, approachable, and willing to help others
- Basic IT skills (e.g., using emails, Word, or similar programs)
- Organised and able to manage time and tasks
- Willingness to learn, take feedback, and develop new skills
- Ability to work well as part of a team
- Reliable, punctual, and professional attitude
- Respectful of confidentiality and sensitive information
- Positive attitude and eagerness to learn
- Friendly, polite, and respectful towards others
- Reliable and takes responsibility for work
- Good team player with a supportive approach
- Willing to listen, learn, and take direction
- Calm and patient when dealing with people
- Motivated and keen to build a career
- Honest and trustworthy, with a professional approach
Patient-Centred Care
- Patient‑centred care
- Accessibility and support
- Continuous improvement and engagement, including updates and communication with patients
Patient Co-ordinator Apprentice, Victoria Medical Centre, Barnsley, S75 2AE employer: Victoria Medical Centre
Victoria Medical Centre is an excellent employer that prioritises patient-centred care and fosters a supportive work environment for its employees. As a Patient Co-ordinator Apprentice, you will gain invaluable experience in healthcare administration while developing essential skills in communication and organisation. The centre offers a collaborative culture, opportunities for career progression within the NHS, and a chance to make a meaningful impact in the community of Barnsley.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Co-ordinator Apprentice, Victoria Medical Centre, Barnsley, S75 2AE
✨Tip Number 1
Get to know the company! Research Victoria Medical Centre and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock interview with a friend or family member. This will help you get comfortable with common questions and refine your answers, making you feel more confident when it counts.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the workplace culture, plus it shows your initiative and interest in the position.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Patient Co-ordinator Apprentice, Victoria Medical Centre, Barnsley, S75 2AE
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for helping others shine through in your application. We want to see that you're genuinely excited about the role and ready to be the friendly face of Victoria Medical Centre!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight relevant skills and experiences. We love seeing how your background aligns with the responsibilities of a Patient Co-ordinator Apprentice.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Victoria Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Co-ordinator Apprentice. Familiarise yourself with tasks like managing appointments and handling patient enquiries. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Show Off Your Communication Skills
As the first point of contact for patients, strong communication skills are key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable speaking about your experiences and how they relate to the job.
✨Demonstrate Your Organisational Skills
Being organised is crucial in this role. Think of examples from your past where you've successfully managed multiple tasks or kept things tidy and efficient. Share these stories during your interview to show that you can handle the demands of the position.
✨Emphasise Your Willingness to Learn
The job requires a positive attitude and eagerness to learn new skills. Be prepared to discuss how you’ve embraced feedback in the past and how you plan to grow in this role. This will show the interviewers that you're not just looking for a job, but a career.
