Administrator Receptionist

To form an integral part of the front of house and administrative team, contributing to the daily office routine within General Practice. The role shall include various administrative tasks, reception duties and dealing with telephone enquiries.

Main duties of the job:

• Undertake reception duties when required following protocols and procedures.
• Greet all patients and visitors in a courteous and polite manner, offering all reasonable assistance.
• Handling and processing of prescriptions, ensuring all prescription requests are processed and are ready for collection within 3 working days.
• Book appointments by telephone and face to face.
• Receive and make calls as required. Divert calls to relevant team and deal with general enquiries and appointment line.
• Undertake administrative duties - completing tasks both in EMIS Web and DOCMAN.
• Registering of new patients.
• Scanning and filing of incoming documents and post.
• Deal with email queries following protocols and procedures.
• Undertaking a range of administrative duties supporting colleagues in the wider team at VMC which includes:
• Clinical Coding and summarising of clinical records.
• Deductions.
• Incoming and sending of medical notes.
• Immunisations and child health management including monitoring of Antenatal workload and childhood vaccination.
• Redactions of records.

About us:

We are now settled into our ultra-modern purpose-built premises post-merger - built in 2021. We are a training practice for Foundation doctors and GP trainees, with 30,000 patients, 33 consulting rooms, 2 operating suites and a private suite. We also have a training academy, daily training huddles, clinical meetings, an active PCN and a branch surgery, located in the town's main shopping centre. Our aim is to improve accessibility to healthcare, working with a variety of Health Care professionals within VMC and our Primary Care Network. If you would like to work in a modern GP Practice, enjoy working with technology and are keen to improve the future of Healthcare, this is the role for you.

Benefits of working at Victoria Medical Centre:

• Enrolment to the NHS Pension Scheme.
• Management support.
• Free access for all staff and their family to our Health and Wellbeing support programme.
• Personal and professional development opportunities.
• Open, caring and positive culture.
• Friendly, supportive team.

Personal Qualities:

• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Forward thinker.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.

Knowledge and Skills:

• Excellent communication skills (written and oral).
• Strong IT skills, including audio typing.
• Clear, polite telephone manner.
• Competent in the use of Office and Outlook.
• Effective time management (Planning & Organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving & analytical skills.
• Ability to follow policy and procedures.

Experience:

• Experience of administrative duties.
• Experience of working with the general public.
• Experience of working in a health care setting as an administrator and/or receptionist.

Other requirements:

• Willingness to undertake further training and development.
• Flexibility to work outside of core office hours.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.