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- Tasks: Manage calls and support the facilities manager in a friendly team environment.
- Company: Join a top global firm located in stunning Mayfair offices.
- Benefits: Enjoy 25 days holiday, bonuses, healthcare, and free daily lunch.
- Why this job: This role offers a varied experience in a supportive culture with great team dynamics.
- Qualifications: Customer service experience is key; knowledge of Microsoft Office is required.
- Other info: Opportunity to work in a vibrant location near Green Park or Bond Street stations.
The predicted salary is between 24000 - 32000 £ per year.
Mayfair based global firm. £30K- 38K plus benefits and bonus. Mon-Friday.
Fantastic long term and varied role working for a super friendly team. Daily lunch provided.
Top global company, based in stunning Mayfair offices, close to Green Park or Bond Street stations, are looking for a Switchboard Operator to manage the efficient day-to-day operation of the Cisco Screen Based Switchboard and support the Facilities Manager with a number of tasks.
Responsibilities include:
- Operate the screen-based telephone switchboard (Cisco Call Manager) ensuring calls are answered expediently and processed accordingly.
- Take messages for staff and ensure that these are passed on accurately and expediently.
- Provide training of the telephone system, as required, to members of staff.
- Control of stationery stocks and replenishment as appropriate.
- Analyse the monthly stationery invoice reporting any errors as appropriate.
- Office Machinery fault reporting and monitoring.
- Ordering of Janitorial Supplies and maintenance thereof.
- Act as relief Receptionist as necessary (normally during the lunch window and covering periods of holiday and sickness).
- The distribution, collection and preparation for dispatch of post in the absence of the nominated individual.
- Act as Fire Marshal in the absence of the Receptionist.
The client is seeking an experienced customer service focused candidate who is calm, composed and a team player. Experience using Cisco Call Management system is an advantage but not essential. A good knowledge of Microsoft Word, Excel and Outlook is required.
Full benefits package includes:
- 25 days holiday
- Bonus
- Pension
- Healthcare
- Free daily lunch onsite
Switchboard Operator employer: Victoria Lindfield Associates
Contact Detail:
Victoria Lindfield Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator
✨Tip Number 1
Familiarise yourself with the Cisco Call Manager system. Even if you don't have direct experience, understanding its basic functions can give you an edge during the interview. Consider watching tutorial videos or reading up on its features to show your initiative.
✨Tip Number 2
Highlight your customer service skills in conversations. As a Switchboard Operator, you'll be the first point of contact for callers, so emphasising your calm and composed nature will resonate well with the hiring team. Prepare examples of how you've handled challenging customer interactions in the past.
✨Tip Number 3
Research the company culture and values of the Mayfair firm. Understanding their ethos will help you tailor your responses during interviews and demonstrate that you're a good fit for their friendly team environment.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the role and the team dynamics, which can be invaluable when preparing for your interview. Plus, it shows your genuine interest in the position.
We think you need these skills to ace Switchboard Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any previous roles involving switchboard operation or similar tasks. Emphasise your familiarity with Microsoft Word, Excel, and Outlook.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to work in a team. Mention your calm and composed nature, which is essential for the role, and express your enthusiasm for working in a friendly environment.
Highlight Relevant Skills: In your application, specifically mention any experience you have with Cisco Call Management systems, even if it's not extensive. If you lack this experience, focus on your ability to learn quickly and adapt to new technologies.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Switchboard Operator.
How to prepare for a job interview at Victoria Lindfield Associates
✨Familiarise Yourself with Cisco Call Manager
Even if you don't have direct experience, it's crucial to understand how the Cisco Call Manager works. Research its features and functionalities so you can discuss them confidently during the interview.
✨Showcase Your Customer Service Skills
As a Switchboard Operator, you'll be the first point of contact for callers. Prepare examples from your past experiences that demonstrate your ability to handle customer inquiries calmly and efficiently.
✨Highlight Teamwork Experience
This role requires a team player. Be ready to share instances where you've successfully collaborated with colleagues or supported team goals, especially in a busy environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to manage multiple tasks or resolve conflicts, and explain how you handled them effectively.
