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- Tasks: Support students with academic, personal, and career challenges while ensuring a fulfilling university experience.
- Company: Join Victoria College of Arts and Design, a leader in arts and creative education.
- Benefits: Enjoy 5.6 weeks annual leave, gym discounts, and career development opportunities.
- Why this job: Make a real impact on students' lives and help them succeed in their careers.
- Qualifications: Bachelor's degree and experience in student services required; strong communication skills essential.
- Other info: Flexibility for occasional evening and weekend work is needed.
The predicted salary is between 24000 - 27000 £ per year.
Company: Victoria College of Arts and Design
Position: Student Information Support Officer
Location: ON-SITE, London Borough and Harbour Exchange Campuses
Salary: £26,000 – £29,000
Hours: Full Time, 9am – 5pm OR 1:30pm – 9:30pm, Monday-Friday. Occasional weekend and evening work required.
Department: Student Services
Reporting to: Student Information and Support Lead
About us
Victoria College of Arts and Design provides higher education teaching and learning in the arts, design, creative industries and business fields. Our goal is to guide and support our students on their journey to becoming successful individuals and citizens. We strive to offer the best services and resources available to ensure that our students are well-prepared for graduate-level employment within the creative industries or any other aspect of the world of work. From enrolment to graduation, we are dedicated to nurturing our students\’ growth, fostering their creative and critical skills and equipping them with the confidence and abilities needed to excel in a professional environment. Whether through the dedication of our lecturers and support staff, VCAD\’s outstanding facilities, or our network of industry connections, Victoria College of Arts and Design is committed to helping and mentoring our students so that they achieve their personal goals and build themselves sustainable and fulfilling careers.
Position Overview
VCAD is seeking a Student Information and Support Officer to join our London campuses: located at London Borough and London Harbour Exchange – South Quay.
The successful candidate will be part of the team providing high-quality support to our students throughout their academic journey. The role requires an individual with excellent communication and organisational skills, who can work effectively in a fast-paced environment. The role holder will help students navigate academic, personal and career-related challenges, ensuring their university experience is fulfilling and successful. The role holder will be instrumental in fostering a positive, supportive environment that enables our students to excel
Responsibilities
• Provide personalised support to students in areas such as academic progress, personal matters and career development.
• Serve as the primary point of contact for student enquiries via email, phone and in-person.
• Ensure compliance with the university policies and procedures when responding to student needs.
• Managing student attendance and absences as per the university policies
• Collaborate with academic and administrative staff to identify and address student concerns and provide feedback on academic progress.
• Maintain and update student records, ensuring accuracy and confidentiality.
• Provide regular and accurate reports to VCAD and our partner universities.
• Organise and facilitate events and workshops to promote student engagement and enhance the student experience.
• Monitor student attendance, academic progress and behaviour, intervening, when necessary, to ensure student success.
• Support administrative processes including enrolment, withdrawals, and reporting.
• Contribute to the continuous improvement of student information and support services.
• Provide support for any other associated duties as requested by the Team leader or Head of Student Experience and Outcome.
Requirements
• Bachelor\’s degree in a relevant field.
• Proven experience in student services or similar role in higher or further education, with a strong understanding of the academic and personal challenges students face.
• Excellent interpersonal, communication and organisational skills.
• Ability to manage competing priorities in a fast-paced environment.
• Understanding of the challenges faced by students in higher education, with the ability to offer tailored support.
• Strong IT skills, including proficiency in Microsoft Office.
• Flexibility to work evenings and weekends as and when needed.
Personal Attributes
• Empathetic and approachable, with the ability to connect with students from diverse backgrounds.
• Proactive problem-solving and decision-making abilities.
• A genuine commitment to student success and well-being.
Benefits
- Annual leave (5.6 weeks) + bank holidays.
- Workplace pension scheme.
- Statutory Sick Pay.
- Statutory maternity/paternity pays.
- Career development opportunities
- Training and self-development opportunities.
- Gym membership discounts
- Retail discount schemes
- Cinema discounts
- Grocery discounts
- Cycle to work
- Investing and savings opportunities
- Financial wellbeing – personal debt advise.
- Financial wellbeing education
- My Mind Pal (mental fitness)
If you are passionate about supporting students in their academic journey and have the skills and experience required for this role, we encourage you to apply.
Join our team at Victoria College of Arts and Design and help make a positive impact on the lives and futures of our students.
Student Information Support Officer employer: Victoria College of Arts and Design
Contact Detail:
Victoria College of Arts and Design Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Information Support Officer
✨Tip Number 1
Familiarize yourself with the specific challenges that students face in higher education. Understanding these issues will help you connect better with potential employers and demonstrate your empathy during interviews.
✨Tip Number 2
Highlight any previous experience you have in student services or similar roles. Be ready to share specific examples of how you've supported students in their academic or personal journeys, as this will show your capability for the role.
✨Tip Number 3
Prepare to discuss your organizational skills and how you manage competing priorities. The role requires working in a fast-paced environment, so showcasing your ability to handle multiple tasks effectively will be crucial.
✨Tip Number 4
Research Victoria College of Arts and Design's values and mission. Being able to articulate how your personal commitment to student success aligns with their goals will make a strong impression during your application process.
We think you need these skills to ace Student Information Support Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Student Information Support Officer position. Tailor your application to highlight how your skills and experiences align with what Victoria College of Arts and Design is looking for.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for supporting students and your understanding of the challenges they face. Use specific examples from your past experiences to demonstrate your interpersonal and organizational skills.
Highlight Relevant Experience: In your CV, emphasize any previous experience in student services or similar roles. Detail your achievements and how they relate to the responsibilities outlined in the job description, such as managing student records or providing personalized support.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Victoria College of Arts and Design
✨Show Your Passion for Student Support
Make sure to express your genuine commitment to helping students succeed. Share specific examples from your past experiences where you provided support to students facing academic or personal challenges.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication, prepare to showcase your interpersonal skills. Practice answering questions clearly and concisely, and be ready to discuss how you would handle student inquiries effectively.
✨Highlight Your Organizational Abilities
The position involves managing multiple priorities in a fast-paced environment. Be prepared to discuss your organizational strategies and provide examples of how you've successfully managed competing tasks in previous roles.
✨Understand the Challenges Students Face
Familiarize yourself with common issues that students encounter in higher education. During the interview, demonstrate your understanding of these challenges and how you can offer tailored support to help students navigate their academic journeys.
