At a Glance
- Tasks: Support students through their academic journey and help them overcome challenges.
- Company: Join the vibrant team at Victoria College of Arts and Design.
- Benefits: Enjoy generous annual leave, training opportunities, and grocery discounts.
- Other info: Flexible working hours and a supportive environment await you.
- Why this job: Make a real difference in students' lives and futures.
- Qualifications: Bachelor's degree and experience in student services required.
The predicted salary is between 30000 - 42000 £ per year.
Location: On-site, London Borough & Harbour Exchange Campuses, UK
Employment Type: Full Time
Department: Student Services
Reporting to: Student Services Lead
Working Hours & Days: Two working patterns are available for this role:
- 8:30am to 4:30pm, Saturday - Wednesday (Thursday & Friday off)
- 8:30am to 4:30pm, Tuesday - Saturday (Sunday & Monday off)
About us
Victoria College of Arts and Design provides higher education teaching and learning in the arts, design, creative industries and business fields. Our goal is to guide and support our students on their journey to becoming successful individuals and citizens. We strive to offer the best services and resources available to ensure that our students are well‑prepared for graduate‑level employment within the creative industries or any other aspect of the world of work.
Position Overview
VCAD is seeking a Student Information and Support Officer to join our London campuses: located at London Borough and London Harbour Exchange – South Quay. The successful candidate will be part of the team providing high‑quality support to our students throughout their academic journey. The role requires an individual with excellent communication and organisational skills, who can work effectively in a fast‑paced environment.
Responsibilities
- Provide personalised support to students in areas linked to student services.
- Serve as the primary point of contact for student enquiries via email, phone and in‑person.
- Ensure compliance with the university policies and procedures when responding to student needs.
- Monitor student attendance, academic progress and behaviour, intervening, when necessary, to ensure student success.
- Collaborate with academic and administrative staff to identify and address student concerns and provide feedback on academic progress.
- Maintain and update student records, ensuring accuracy and confidentiality.
- Provide regular and accurate reports to VCAD and our partner universities.
- Organise and facilitate events and workshops to promote student engagement and community to enhance the student experience.
- Support student services administrative processes.
- Contribute to the continuous improvement of student information and support services and wider student services.
- Provide support for any other associated duties as requested by the Team leader or Head of Student Experience and Outcomes.
Requirements
- Bachelor's degree in a relevant field.
- Proven experience in student services or similar role in higher or further education, with a strong understanding of the academic and personal challenges students face.
- Excellent interpersonal, communication and organisational skills.
- Ability to manage competing priorities in a fast‑paced environment.
- Understanding of the challenges faced by students in higher education, with the ability to offer tailored support.
- Strong IT skills, including proficiency in Microsoft Office.
- Flexibility to work evenings and weekends as and when needed.
Personal Attributes
- Empathetic and approachable, with the ability to connect with students from diverse backgrounds.
- Proactive problem‑solving and decision‑making abilities.
- A genuine commitment to student success and well‑being.
Application Instructions
Please submit one consolidated document containing your CV and cover letter, clearly outlining how you meet the requirements of the role. If you are passionate about supporting students in their academic journey and have the skills and experience required for this role, we encourage you to apply. Join our team at Victoria College of Arts and Design and help make a positive impact on the lives and futures of our students.
Student Information Support Officer employer: Victoria College of Arts and Design
Victoria College of Arts and Design is an exceptional employer, offering a vibrant work culture that values collaboration and diversity. Employees benefit from professional development opportunities and a supportive environment that fosters growth, making it an ideal place for those passionate about educational administration. Located in a creative hub, the college provides a unique chance to engage with a dynamic community while contributing to the student experience.
Contact Details:
Victoria College of Arts and Design Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Information Support Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Victoria College of Arts and Design on LinkedIn. A friendly chat can give you insider info about the role and help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support roles. Think about how you can showcase your communication and organisational skills, as these are key for the Student Information Support Officer position.
✨Tip Number 3
Show your passion for student success! During interviews, share specific examples of how you've helped students in the past. This will demonstrate your commitment to their well-being and academic journey.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at VCAD.
We think you need these skills to ace Student Information Support Officer
Some tips for your application 🫡
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Student Information Support Officer role. Highlight your relevant experience in student services and how it aligns with our mission at Victoria College of Arts and Design.
Showcase Your Communication Skills:Since this role involves a lot of interaction with students, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to connect with diverse individuals.
Highlight Your Organisational Abilities:We’re looking for someone who can manage multiple tasks in a fast-paced environment. In your application, share examples of how you've successfully organised events or managed competing priorities in previous roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your documents and ensures you’re considered for the role. We can’t wait to see what you bring to the team!
How to prepare for a job interview at Victoria College of Arts and Design
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Student Information Support Officer. Familiarise yourself with the responsibilities and requirements listed in the job description. This will help you articulate how your skills and experiences align with what they’re looking for.
✨Show Your Empathy
Since this role involves supporting students through various challenges, be prepared to discuss examples of how you've helped others in the past. Highlight your empathetic nature and ability to connect with diverse individuals, as this is crucial for fostering a positive environment.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the college's approach to student support and engagement. This shows your genuine interest in the role and helps you assess if the college is the right fit for you.
✨Demonstrate Organisational Skills
The role requires excellent organisational abilities, so be ready to share specific examples of how you've managed competing priorities in a fast-paced environment. Discuss any tools or methods you use to stay organised and ensure tasks are completed efficiently.
