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- Tasks: Lead and support a team dedicated to enhancing student experiences at VCAD.
- Company: Join Victoria College of Arts and Design, a hub for creativity and professional growth.
- Benefits: Enjoy 5.6 weeks of leave, career development, and discounts on various services.
- Why this job: Make a real impact on students' lives while working in a dynamic, supportive environment.
- Qualifications: Bachelor's degree or equivalent experience; strong leadership and communication skills required.
- Other info: Flexibility for occasional evening and weekend work; travel expenses covered for campus visits.
The predicted salary is between 30000 - 33000 £ per year.
Company: Victoria College of Arts and Design
Position: Student Information and Support Lead Officer
Location: ON-SITE, London Borough and Harbour Exchange Campuses
Salary: £30,000 – £33,000
Hours: Full Time: Monday-Friday (9am – 5pm) Occasional weekend and evening work required.
Department: Student Services
Reporting to: Head of Student Experience and Outcome
Responsible for: Student Support Officers
About Us
Victoria College of Arts and Design provides higher education teaching and learning in the arts, design, creative industries and business fields. Our goal is to guide and support our students on their journey to becoming successful individuals and citizens. We strive to offer the best services and resources available to ensure that our students are well-prepared for graduate-level employment within the creative industries or any other aspect of the world of work. From enrolment to graduation, we are dedicated to nurturing our students\’ growth, fostering their creative and critical skills and equipping them with the confidence and abilities needed to excel in a professional environment. Whether through the dedication of our lecturers and support staff, VCAD\’s outstanding facilities, or our network of industry connections, Victoria College of Arts and Design is committed to helping and mentoring our students so that they achieve their personal goals and build themselves sustainable and fulfilling careers.
Position Overview:
VCAD is seeking a Student Information and Support Lead Officer to join our London campuses, located at London Borough and London Harbour Exchange – South Quay.
The successful candidate will lead the student information and support team providing high-quality support to our students throughout their academic journey. The role requires an individual with excellent leadership, communication and organisational skills, who can work effectively in a fast-paced environment. In close collaboration with the Head of Student Experience and Outcome, the role holder will ensure that our student services continually evolve to meet student needs and maintain the highest standards of care and professionalism. Additionally, the role holder will remotely oversee teams based in Manchester and Leeds, with occasional visits to these campuses.
Responsibilities:
- Lead, motivate and develop the Student Information and Support team to ensure the delivery of exceptional, student-centred services.
- Coordinate the daily operations of the Student Information and Support team to ensure efficient service delivery.
- Design and implement communication strategies to keep students informed about key updates, term dates and events.
- Provide support and guidance to team members in complex cases and ensure issues are escalated appropriately.
- Ensure adherence to confidentiality and information disclosure regulations, keeping staff informed and compliant.
- Act as the primary advisor for the Student Information and Support team, providing ongoing guidance and support.
- Manage student inquiries, complaints and feedback, ensuring timely and effective resolution.
- Lead the organisation of the Student Representative System and the Student Ambassador System.
- Oversee the enhancement and continuous improvement of Student Information and Support systems and processes, driving service efficiency.
- Support the organisation and delivery of student inductions and community building events.
- Collaborate with various teams to address student concerns, including Retention, Admissions and IT.
- Conduct performance reviews and provide professional development opportunities for the Student Information and Support team.
- Ensure compliance with Prevent, Code of Conduct and other safeguarding policies.
- Travel to other campuses to participate in formal institutional events, inductions, and staff training(travel expenses covered).
- Maintain accurate platform(s) for all matters related to student information and support.
- Maintain up-to-date records in student databases, ensuring confidentiality and regulatory compliance.
- Be flexible with working hours, accommodating occasional weekend and evening courses.
- Act as a subject matter expert for student information and support services at VCAD.
- Provide support for any other associated duties as requested by the Head of Student Experience and Outcome or the Directors of VCAD.
Requirements:
Essential / Desirable: (E) (D)
(where required, training and professional development will be provided to the successful applicant by VCAD, to facilitate their ability to deliver the responsibilities of this role to an excellent standard)
- Bachelor’s degree in a relevant field, or equivalent professional experience. (E)
- Demonstrated experience managing and mentoring a team, with the ability to lead across multiple locations. (E)
- Strong understanding of higher education student support services and systems, including data management. (D)
- Experience providing advice to students and applicants. (D)
- Excellent customer service and communication skills, with the ability to build strong relationships. (E)
- Ability to manage competing priorities in a fast-paced environment, with strong time management skills. (E)
- Flexibility to work evenings and weekends when needed. (E)
- Strong IT skills, including proficiency with Microsoft Office Suite, especially Excel and familiarity with student management systems. (E)
- Commitment to upholding the values and policies of VCAD and partner universities. (E)
Leadership Competencies:
- Empathetic Leadership: Ability to lead with empathy and understanding.
- Strategic Thinking: Capable of developing and executing strategies to enhance student engagement.
- Adaptability: Flexible approach to evolving student needs and institutional priorities.
Benefits:
- 5.6 weeks of annual leave, including bank holidays.
- Workplace pension scheme.
- Statutory Sick Pay.
- Statutory maternity/paternity pay.
- Career development and training opportunities.
- Discounts on gym memberships, retail, cinema and groceries.
- Cycle-to-work scheme.
- Mental fitness support through \”My Mind Pal\”.
If you are passionate about supporting students in their academic journey and have the skills and experience required for this role, we encourage you to apply.
Join our team at Victoria College of Arts and Design and help make a positive impact on the lives and futures of our students.
Student Information and Support Lead Officer employer: Victoria College of Arts and Design
Contact Detail:
Victoria College of Arts and Design Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Information and Support Lead Officer
✨Tip Number 1
Familiarize yourself with the specific student support services offered at Victoria College of Arts and Design. Understanding their unique approach will help you articulate how your experience aligns with their mission during the interview.
✨Tip Number 2
Highlight any previous leadership roles you've held, especially in educational settings. Be prepared to discuss how you motivated and developed your team to deliver exceptional student-centered services.
✨Tip Number 3
Showcase your adaptability by sharing examples of how you've successfully managed competing priorities in fast-paced environments. This will demonstrate your ability to thrive in the dynamic setting of VCAD.
✨Tip Number 4
Prepare to discuss your communication strategies. Think about how you would keep students informed about key updates and events, as this is a crucial part of the role.
We think you need these skills to ace Student Information and Support Lead Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Student Information and Support Lead Officer position. Make sure you understand the responsibilities and requirements, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in managing and mentoring teams, particularly in a higher education context. Use specific examples that demonstrate your leadership skills and ability to support students.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples of how you've successfully communicated with students or team members in the past. This could include designing communication strategies or resolving student inquiries.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your passion for supporting students and aligns with the values of Victoria College of Arts and Design. Mention how your skills and experiences make you a great fit for their team.
How to prepare for a job interview at Victoria College of Arts and Design
✨Show Your Leadership Skills
As a Student Information and Support Lead Officer, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team or led a project, highlighting your leadership style and how it benefited the team.
✨Understand Student Support Services
Familiarize yourself with the key aspects of higher education student support services. Be ready to discuss your understanding of these systems and how you can enhance them at Victoria College of Arts and Design. This shows your commitment to improving student experiences.
✨Communicate Effectively
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely. You might be asked to explain complex ideas or strategies, so being able to communicate effectively will set you apart.
✨Demonstrate Flexibility and Adaptability
The role requires flexibility in working hours and adaptability to changing student needs. Prepare to share examples of how you've successfully navigated changes in your previous roles, showcasing your ability to thrive in a fast-paced environment.
