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- Tasks: Support students through their academic journey and help them overcome challenges.
- Company: Join the vibrant team at Victoria College of Arts and Design.
- Benefits: Enjoy 7.2 weeks annual leave, training opportunities, and grocery discounts.
- Why this job: Make a real difference in students' lives and foster a supportive community.
- Qualifications: Bachelor's degree and experience in student services or education.
- Other info: Flexible working hours with occasional evenings and weekends.
The predicted salary is between 28800 - 43200 £ per year.
VCAD is seeking a Student Information and Support Officer to join our team. The successful candidate will be part of the team providing high-quality support to our students throughout their academic journey. The role requires an individual with excellent communication and organisational skills, who can work effectively in a fast-paced environment. The role holder will help students navigate academic, personal and career-related challenges, ensuring their university experience is fulfilling and successful. The role holder will be instrumental in fostering a positive, supportive environment that enables our students to excel.
Responsibilities
- Provide personalised support to students in areas linked to student services.
- Serve as the primary point of contact for student enquiries via email, phone and in-person.
- Ensure compliance with the university policies and procedures when responding to student needs.
- Monitor student attendance, academic progress and behaviour, intervening, when necessary, to ensure student success.
- Collaborate with academic and administrative staff to identify and address student concerns and provide feedback on academic progress.
- Maintain and update student records, ensuring accuracy and confidentiality.
- Provide regular and accurate reports to VCAD and our partner universities.
- Organise and facilitate events and workshops to promote student engagement and community to enhance the student experience.
- Support student services administrative processes.
- Contribute to the continuous improvement of student information and support services and wider student services.
- Provide support for any other associated duties as requested by the Team leader or Head of Student Experience and Outcomes.
Requirements
- Bachelor's degree in a relevant field.
- Proven experience in student services or similar role in higher or further education, with a strong understanding of the academic and personal challenges students face.
- Excellent interpersonal, communication and organisational skills.
- Ability to manage competing priorities in a fast-paced environment.
- Understanding of the challenges faced by students in higher education, with the ability to offer tailored support.
- Strong IT skills, including proficiency in Microsoft Office.
- Flexibility to work evenings and weekends as and when needed.
Personal Attributes
- Empathetic and approachable, with the ability to connect with students from diverse backgrounds.
- Proactive problem-solving and decision-making abilities.
- A genuine commitment to student success and well-being.
Application Instructions
Please submit one consolidated document containing your CV and cover letter, clearly outlining how you meet the requirements of the role. If you are passionate about supporting students in their academic journey and have the skills and experience required for this role, we encourage you to apply. Join our team at Victoria College of Arts and Design and help make a positive impact on the lives and futures of our students.
Student Information Support Officer in Manchester employer: Victoria College of Arts and Design
Contact Detail:
Victoria College of Arts and Design Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Information Support Officer in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at VCAD on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Student Information Support Officer.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support roles. Think about how you can showcase your communication and organisational skills, as these are key for the role. We want to see you shine!
✨Tip Number 3
Show your passion for student success! During interviews, share specific examples of how you've helped students overcome challenges in the past. This will demonstrate your commitment and understanding of their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the VCAD team and making a difference in students' lives.
We think you need these skills to ace Student Information Support Officer in Manchester
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your passion for supporting students and how your experience aligns with the role. Keep it personal and engaging, showing us why you’re the perfect fit for our team.
Tailor Your CV: Don’t just send a generic CV! Tailor it to reflect the skills and experiences that match the job description. Focus on your student services experience and any relevant achievements that demonstrate your ability to support students effectively.
Showcase Your Communication Skills: Since this role involves a lot of interaction with students, make sure your written application showcases your excellent communication skills. Use clear, concise language and ensure there are no typos or grammatical errors – we want to see your attention to detail!
Follow Application Instructions: Make sure to submit one consolidated document with your CV and cover letter as instructed. This shows us that you can follow directions and are serious about the application process. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Victoria College of Arts and Design
✨Know Your Stuff
Before the interview, make sure you understand the role of a Student Information Support Officer. Familiarise yourself with the responsibilities listed in the job description and think about how your experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, be prepared to demonstrate how you've effectively communicated in past roles. Think of specific examples where you've helped students or colleagues navigate challenges. Practising clear and concise responses will also help you shine during the interview.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare by thinking of situations where you've had to support students or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to follow your thought process.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your enthusiasm for the role and the college. Ask about the team dynamics, student engagement initiatives, or how success is measured in this position. This not only shows your interest but also helps you determine if it's the right fit for you.
